Ebonique Williams
Davenport,FL
Summary
Polite and professional customer service representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Knowledgeable and dedicated customer service professional with extensive experience in sales and health care industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Sales Representative
The Glam Works
03.2023
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Appointment Scheduler
A Heart At Home
01.2022 - 02.2023
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Handled complaints and questions, and re-directed calls to other team members.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
Customer Service Representative
Weed Man Lawn Care
01.2018 - 12.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Provided positive first impressions to welcome existing, new and potential customers.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
CNA
Right At Home
02.2017 - 03.2018
- I’ve worked with all kinds of patients, all different conditions and enjoy caring for others
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Education
High school diploma -
Woodland High School
Stockbridge, GA05.2014
Skills
- Customer Satisfaction
- Technical Troubleshooting
- Complaint resolution
- Call Management
- Eligibility Determination
- Problem-solving skills
- Documentation And Reporting
- Payment Processing
- Inbound Phone Call Management
- Multitasking Abilities
- Sales expertise
- Sales closing
- Product and Service Sales
- Complex Problem-Solving
- Microsoft Teams
- Microsoft PowerApps
- Microsoft Office
- Google suite
Timeline
Sales Representative
The Glam Works
03.2023
Appointment Scheduler
A Heart At Home
01.2022 - 02.2023
Customer Service Representative
Weed Man Lawn Care
01.2018 - 12.2019
CNA
Right At Home
02.2017 - 03.2018
High school diploma -
Woodland High School
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