Ebonnie Bannon

• Monitored compliance with all PREA Standards within the prison facilities.
• Evaluated existing policies and procedures for compliance with federal PREA Standards, mitigating potential risks associated with non-compliance issues.
• Coordinated, managed and implemented auditing projects and prepared for evaluation.
• Coordinated Transgender Review Committee for adherence to policy and inmate safety and placement.
• Followed established auditing processes to meet internal and regulatory requirements.
• Enhanced effectiveness of internal audit function through strategic planning and goal setting.
• Offered guidance on navigating complex systems by providing information through notifications and other pertinent information to help victims understand further.
• Coordinated training for volunteers and new staff members on best practices in victim advocacy, enhancing overall team effectiveness.

• Manage calendars to strategically coordinate meetings, appointments and events, between directors, division administrators, and facilities.
• Assisted coworkers and staff members with special tasks on daily basis.
• Successfully completed special projects to exceed goals of both the department and overall organization.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Volunteered to help with special projects of varying degrees of complexity to include the victim coordinator job functions.
• Attends, takes minutes, and prepares documents for meetings.
• Analyzes requests and responds to requests for information.

• Identify customer needs and coordinate team actions to help resolve and satisfy requests with superior customer service.
• Assisted customers with locating and choosing the proper equipment for the job.
• Generate, process, analyze and review a small selection of daily business reports.
• Schedule delivery and pickup of equipment in a timely manner.
• Demonstrate active participation in Herc Rentals Safety Culture, always prioritizing the safety of team members and customers alike.
• Learn and follow all company procedures and protocols.
• Support all team members.
• Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and customer service and accounting talents.
• Assisted customers by answering questions and fulfilling requests.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
• Trained team members in successful strategies to meet operational and sales targets.
• Opened and closed store independently when needed and asissted with bank drops for manager.
• Researched issues to obtain appropriate answers to customer inquiries.
• Liaised with Sales Representatives with accounts and customers outside the branch and accomplish shared objectives.
• Kept orderly and accurate accounting records by monitoring and maintaining local branch account receivables.

• Of a small business specializing in construction.
• Administrative processing of agreements, payroll, taxes, and accounts.
• Excellence in customer service and response to organizational needs.
• Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
• Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
• Adaptation to changing requirements requiring ability to multi-task and learn quickly for company success.
• Monitored actual spending against approved budgets to identify variances and recommend corrective actions when needed.

• Of a small business specializing in constructions and equipment rentals to local businesses in the surrounding area.
• Responsibilities required equipment knowledge, scheduling, and coordination of drivers for pickup and delivery of multiple equipment items.
• Management responsibilities required computer database management, understanding and execution of company policies, and outstanding customer service inside the office and outside in the field.
• Operated cash register to accurately complete customer financial transactions.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.

Laramie County Detention Center, Cheyenne, WY

· Monitors the movement of jail personnel, inmates, and visitors within the jail utilizing closed circuit television, radios, and intercom system.

· Controls the movement of jail personnel, inmates, and visitors within the jail by controlling all electric doors under specified guidelines.

· Reports unauthorized movements, emergency situations or unusual activities to designated personnel for response. Summons deputies, fire, and medical assistance as necessary.

· Maintains radio communications with deputies in housing modules. Communicates with inmates via intercom. Answers telephone calls and relates information to authorized persons.

· Prepares and updates dormitory logs to reflect personnel movement.

· Controls/issues keys and maintains log of activity for key system.

Trained new employees and controllers of job duties and functions.