Ebony Adeoyo

Lead Personal Banker

Fifth Third Bank

02.2015 - Current

Collaborated with other departments to resolve complex customer issues effectively and efficiently.
Achieved sales targets consistently through effective cross-selling of products and services.
Mentored junior bankers to enhance their skills and knowledge, promoting a strong team environment.
Participated in community events as a bank representative, fostering goodwill within the local area.
Oversaw loan application processes, ensuring timely approvals while minimizing risk exposure.
Conducted regular audits of teller drawers, ensuring accuracy and compliance with bank policies.
Organized financial literacy workshops for customers, empowering them with essential knowledge.
Maintained up-to-date knowledge of industry regulations and trends through continuous professional development.
Supported branch manager in daily operations by stepping in during absences or heavy workloads.
Built a reputation as a trusted advisor by offering sound financial guidance to customers.
Increased customer satisfaction by providing personalized financial solutions and exceptional service.
Resolved customer complaints and disputes to maintain satisfaction and loyalty.
Cultivated strong customer relationships by providing tailored advice and services.
Analyzed customers' financial information to deliver personalized account guidance.
Facilitated customer transactions, including deposits, withdrawals and transfers.
Counted, verified and handled bank deposits and armored car transactions.
Executed wire transfers, stop payments and account transfers.
Handled various accounting transactions.
Cross-sold credit cards, loans and other bank products.
Trained new hires on customer service policies and procedures.
Established rapport with new clients to increase satisfaction and loyalty.
Managed high-value accounts, providing tailored advice and services based on individual needs.