Summary
Overview
Work History
Education
Skills
Timeline
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Ebony Alaeze Military Spouse

Augusta,GA

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience

Work History

Retail Store Manager

Family Dollar
03.2023 - Current
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
  • Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.

Airport Customer Service Agent

Delta Air Lines
06.2022 - 03.2023
  • Enhanced customer satisfaction by efficiently managing travel bookings and accommodations.
  • Streamlined travel processes for increased efficiency and reduced costs.
  • Developed strong relationships with vendors, negotiating favorable rates and terms for clients.
  • Implemented effective budget management strategies to optimize travel expenses.
  • Trained and supervised employees on office policies and procedures.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Operated PA system to make announcements regarding flight activity.
  • Used airline computer system to create airline tickets and boarding passes.
  • Coordinated with ramp agents to successfully store, remove and transport customer baggage.
  • Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
  • Proven ability to learn quickly and adapt to new situations.

Store Manager

Roses Discount Store
11.2018 - 06.2022
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Manager

Spirit Halloween Store
02.2000 - 11.2018
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Onboarded new employees with training and new hire documentation.

Education

High School Diploma -

Cornerstone Christian Academy
Townsend, GA
05.2014

Skills

  • Sales Growth
  • Retail Operations
  • Store Opening and Closing
  • Stockroom Management
  • Destination knowledge
  • Executive Travel
  • High volume environments
  • Customer Service
  • Transportation Booking
  • Reservations Booking
  • Special Needs Travel
  • Superior customer service
  • Excellent interpersonal skills
  • Flexible Work Schedule
  • Effective problem solving

Timeline

Retail Store Manager

Family Dollar
03.2023 - Current

Airport Customer Service Agent

Delta Air Lines
06.2022 - 03.2023

Store Manager

Roses Discount Store
11.2018 - 06.2022

Manager

Spirit Halloween Store
02.2000 - 11.2018

High School Diploma -

Cornerstone Christian Academy

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Ebony Alaeze Military Spouse