Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ebony Ballard

Houston,TX

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Medical Assistant

Men's T Clinic
09.2024 - Current
  • Performed medical records management, including filing, organizing and scanning documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Prepared blood specimens for diagnostic evaluation.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Oriented and trained new staff on proper procedures and policies.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Performed numerous blood draws and administered 20+ injections of testosterone (IM) , weight loss medication (Subq) and other ancillaries(IM/Subq) each shift.
  • Scheduling and confirming appointments for testosterone replacement evaluations, erectile dysfunction consults, follow up lab work, and other services via phone or text
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions and weekly bank deposits.
  • Verified patient insurance eligibility and entered patient information into system.
  • Managed approximately 30 incoming calls, emails and faxes per day regarding patients care.
  • Greeted and assisted patients with check-in procedures.
  • Transcription
  • Medication refills via paper and electronic
  • Medical diagnostic orders

Childcare Provider

Harris Family
07.2018 - 07.2024
  • Ability to monitor multiple children at one time.
  • Quick and confident decision making
  • Emotionally aware and actively listened, quickly resolving conflict
  • Planned fun, exploratory activities for twins
  • Supervised and practiced swimming techniques and water safety
  • Composed and executed schedules for both children to enhance the sense of routine
  • Safely transported children to and from school, medical/dental appointments, various extra-curricular classes, museums, zoo, kid friendly activities.
  • Worked with parents to develop and implement discipline techniques and tantrum management.
  • Reinforced behavioral standards such as manners for in and out the house.
  • Provide compassionate care for the twins, maintaining complete focus on both of them while organizing and carrying out daily routine activities and driving their growth through fun and educational activities.
  • Successfully teach basic and important habits to improve their autonomy.
  • Flexible schedule for emergency situations and overnight stays while parents are away.
  • Organized, laundry, planned, prepped, shopped for and cooked 5 nights a week for family of four.
  • Easily expressed patience while adapting and conforming to the twins emotions and attitude changes.

Medical Assistant

Advanced Dermatology
04.2023 - 08.2023
  • Patient Care: Assisting patients with their medical history, preparing them for examinations, and explaining procedures and treatments.
  • Administrative Tasks: Scheduling appointments, managing patient records, and maintaining a clean and organized workspace.
  • Clinical Support: Assisting dermatologists during procedures, including preparing equipment and supplies, sterilizing instruments, and providing post-procedure care instructions to patients.
  • Documentation: Recording patient information, updating medical charts, and ensuring accurate and timely documentation of all activities.
  • Treatment Support: Applying dressings, removing sutures, and providing wound care under the supervision of a dermatologist.
  • Patient Education: Providing information to patients regarding skincare routines, medication us by age, and lifestyle modifications.
  • Laboratory Duties: Collecting and processing lab specimens, performing basic lab tests, and maintaining lab equipment.
  • Medical Equipment Maintenance: Ensuring that all medical equipment is in proper working condition, cleaned, and sterilized as per the clinic's protocols.
  • Communication: Coordinating with other medical staff, pharmacies, and insurance companies to facilitate patient care and treatment plans.
  • Compliance with Regulations: Adhering to healthcare regulations, maintaining patient confidentiality, and following safety protocols.

Medical Assistant

Dermatology Partners
11.2022 - 02.2023
  • EMA
  • Route faxes
  • Return patient phone calls
  • Share pathology and clinical results with patient
  • Telemedicine
  • Obtain vitals
  • Communicate with patients via Klara
  • Send certified letters
  • Responsible for specimen handling and pickup confirmation
  • Assisting dermatologist physician assistants in surgeries and other various procedures.
  • Preparing patients for surgical procedures (skin tag removal, excisions, and biopsies).
  • Suture removal
  • Exam room readiness
  • Administer injections and injectable local anesthetic
  • Prior authorizations
  • Prescription refills
  • IPledge
  • Scribing
  • Travel
  • Apply pressure dressing and post care instructions.
  • Appointment scheduling
  • Billing and coding
  • New patient intakes
  • Drug rep interactions
  • Drug compounding
  • Autoclave maintenance
  • Instrument sterilization
  • Obtain procedural consents and photos

Medical Assistant

SBA Dermatology
05.2022 - 06.2022
  • Externship
  • Responsible for readiness of exam rooms
  • Provide post op instructions, prescriptions, follow up information
  • Facilitate pharmacy calls in regards to prescription refills
  • Worked collaboratively with medical and cosmetic dermatologist, aestheticians and aesthetic consultants to deliver optimal patient care.
  • Prepare patients for examinations and treatments
  • Assisted with dermatology procedures, including biopsies, mole removals, cyst removals and cryosurgery.
  • Documented consents, allergies, current medications, patient history, examination findings, treatment plan, and follow-up instructions in the medical record as directed by physician or supervisor.
  • Prepared patients for procedures such as skin biopsy and cryotherapy using proper aseptic technique according to hospital guidelines.
  • Assisted in performing cosmetic procedures and operation of laser equipment, microdermabrasion, peels, hair removals, botox, telangiectasia.
  • Prepared injections
  • Phlebotomy/ PRP
  • Autoclaved instruments
  • Dermtech Certification
  • Nextech EMR

Petty Officer 3rd Class

United States Navy
02.2012 - 08.2020
  • As Fly One Petty Officer, I ensured all sailors excelled and thrived in flight deck and shipboard qualifications.
  • Crash rescues, firefighting, and damage control related tasks.
  • Worked in demanding, high-stress, and physically demanding environments to keep personnel safe and direct aircraft in flight operations.
  • Set up and adjusted visual aids to assist pilots in landing safely.
  • Was in charge of orienting, preparing, and directing planes for successful take-offs.
  • Responsible for the verification and logistics of daily flight deck equipment maintenance, repairs and upkeep.
  • Worked effectively and efficiently to ensure that deck aircraft operations ran smoothly and mishap free.
  • Made sure that all of the equipment and facilities were in good working order so that launch and recovery operations could run smoothly.
  • Skilled at completing daily tasks and special projects with related hand or power tools.
  • Maintain flight deck equipment and flight operations associated gear in a well-organized manner.
  • Recognized on a regular basis for outstanding performance and contributions to the division and department.
  • Deployed 01/2013-11/2013, 09/2015-05/2016

Program Assistant

Houston Community College
07.2017 - 12.2018
  • Develop and schedule student schedules and program work plan
  • Ensure participants meet program eligibility criteria.
  • Work with marketing staff to design materials and literature for distribution to potential participants
  • Design student recruitment presentations
  • Conduct student testing
  • Assist program professors with lectures and other learning activities
  • Students schedule advising and registration
  • Monitor and assist in the evaluation of student performance
  • Research, write, review and edit program grants
  • Review and edit program literature and text books
  • Compile reports and analyze program data
  • Review need for equipment, supplies and recommend purchase.
  • Coordinate student orientation
  • Complete and submit student reports.

Education

Associate of Science - Surgical Technology

The College of Health Care Professions
TX
06-2026

High School Diploma -

Carthage High School

Medical Assistant

Pima Medical Institute
Houston, Tx

Skills

  • EMA
  • Patient Advocacy and Support
  • Vital Signs & Patient Monitoring
  • Phlebotomy
  • Suture removal
  • EKG/ECG
  • Diagnostic Testing
  • OSHA “Bloodborne Pathogen” Trained
  • HIPAA
  • Electronic Health Records
  • Electronic Medical Records
  • Medical Terminology
  • Patient management
  • Patient education
  • Nextech
  • Proficiency in Microsoft Office
  • Knowledge of PC and MAC platforms
  • Good written and oral communication skills
  • Excellent organizational and interpersonal skills
  • ICD-10, CPT
  • Pathology/Cultures/BW
  • CLIA
  • Medical office administration
  • Lab equipment calibration
  • Insurance prior authorizations
  • Reliable team player
  • Sterilization techniques
  • Preparing specimens and samples
  • Prescription refills
  • Transcription

Certification

  • RMA - Registered Medical Assistant
  • Certified Dermatology Technician
  • CPR/BLS

Timeline

Medical Assistant

Men's T Clinic
09.2024 - Current

Medical Assistant

Advanced Dermatology
04.2023 - 08.2023

Medical Assistant

Dermatology Partners
11.2022 - 02.2023

Medical Assistant

SBA Dermatology
05.2022 - 06.2022

Childcare Provider

Harris Family
07.2018 - 07.2024

Program Assistant

Houston Community College
07.2017 - 12.2018

Petty Officer 3rd Class

United States Navy
02.2012 - 08.2020

Associate of Science - Surgical Technology

The College of Health Care Professions

High School Diploma -

Carthage High School

Medical Assistant

Pima Medical Institute

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