Ebony Barker
Tucson,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Benefits Eligibility Specialist
State of Arizona
Tucson, AZ
05.2020 - 08.2023
- Responded to inquiries regarding unemployment insurance regulations, laws, policies, procedures, and claims status.
- Coordinated with other departments to ensure efficient workflow processes.
- Exercised versatility in fast-paced, agile work environments.
- Participated in ongoing training and compliance activities.
- Maintained positive working relationship with fellow staff and management.
- Prepared written opinions and decisions
- Reviewed and evaluated data on documents, such as claim applications, birth or death certificates, and physician or employer records
- Reviewed and verified accuracy of submitted documents.
- Investigated eligibility requirements for unemployment benefits.
- Conducted interviews with employers and claimants to collect relevant data for benefit determination purposes.
- Identified fraud cases through detailed examination of claimant's documents.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
Production Associate
Value Village
Racine, WI
09.2019 - 03.2020
- Organized workstations for maximum efficiency, reducing downtime between tasks.
- Stocked shelves with necessary materials needed for production operations.
- Sorted items into appropriate bins according to type or size.
- Maintained inventory accuracy by executing cycle counts and physical inventories.
- Received, stored, and distributed merchandise to store departments according to established procedures.
- Assisted in unloading trucks and sorting incoming merchandise into designated areas.
- Organized backroom storage area in an orderly manner to maximize space efficiency.
- Ensured product was properly identified before placing it on the shelf.
- Inspected products for damage prior to stocking shelves or racks.
- Stocked shelves, racks and bins with new or transferred merchandise.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
Live In Caregiver
State of Wisconsin
Racine, WI
01.2016 - 02.2019
- Provided daily assistance with personal care such as bathing, dressing and grooming.
- Conducted light housekeeping tasks including laundry, bed making and meal preparation.
- Planned and prepared nutritious meals according to dietary requirements.
- Accompanied client on medical appointments and shopping trips.
- Assisted clients with mobility issues by providing support while walking or using a wheelchair and walker.
- Monitored vital signs such as blood pressure, heart rate and respiration.
- Created a safe environment for the client by removing hazards from their living area.
- Provided companionship to clients through conversation, activities and positive interactions.
- Encouraged client independence as much as possible to promote mental and physical fortitude.
Receptionist
Cope Community Services, Inc
Tucson, AZ
08.2012 - 10.2013
- Answered multi-line phone system and greeted clients, visitors and staff in a pleasant, professional and courteous manner
- Exhibited interpersonal and organizational skills in order to coordinate the functions of the reception area
- Checked in clients and visitors, scheduled appointments with the concerned person or department
- Performed prior authorizations (PA) for clients; Verified client information utilizing access verification website
- Performed vitals
- Collected co-pays from clients.
Education
Vocational - Nursing Assistant/Caregiver
Direct Caregiver Association
09.2008
High School Diploma - general
Catalina High School
Skills
- Dependable hard worker who achieves job goals
- Experience with general administrative and clerical support
- Confident, friendly, personable to work individually in a team
- Computer literate
- Committed to high level of satisfactory customer service
- Analytical Thinking
- Teamwork and Collaboration
- Time Management Abilities
- Adaptability and Flexibility
- Problem-Solving Abilities
- Attention to Detail
Certification
- CPR Certification
- Caregiver Certification
- BLS Certification
- Driver's License
- CNA
- First Aid Certification
Timeline
Benefits Eligibility Specialist
State of Arizona
05.2020 - 08.2023
Production Associate
Value Village
09.2019 - 03.2020
Live In Caregiver
State of Wisconsin
01.2016 - 02.2019
Receptionist
Cope Community Services, Inc
08.2012 - 10.2013
Vocational - Nursing Assistant/Caregiver
Direct Caregiver Association
High School Diploma - general
Catalina High School
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