Ebony Barrow
Livermore,Ca
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
Work History
Owner/Operator
Pro Carpet Cleaning
2019.03 - 2023.09
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Generated revenues yearly and effectively capitalized on industry growth.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Managed large budgets, collaborating with other departments to eliminate redundancies.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Assistant
S&D Child Care
2015.12 - 2019.02
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Organized resources, records and personnel to accomplish aggressive targets.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Proofread and edited documents for accuracy and grammar.
- Completed daily logs for management review.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Shift Supervisor
Kfc
2007.11 - 2015.08
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered successful training to more than Number employees during tenure, educating on successful work processes and productivity strategies.
- Completed cash and credit card transactions accurately using POS software.
- Kept accurate and detailed records of personnel progress and productivity.
Cashier
Safeway
2005.07 - 2007.10
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Addressed customer needs and made product recommendations to increase sales.
- Upsold additional products and services to customers, increasing revenue.
Education
Diploma - Basic Education
Kennedy High School
Richmond, CA06.2005
Skills
- Financial Management
- Client Service
- Sales Leadership
- Customer Relations
- Staff Training
- Business Planning
- Preschool Programs
- Approachable and Outgoing
- Balanced Work Ethic
Timeline
Owner/Operator
Pro Carpet Cleaning
2019.03 - 2023.09
Assistant
S&D Child Care
2015.12 - 2019.02
Shift Supervisor
Kfc
2007.11 - 2015.08
Cashier
Safeway
2005.07 - 2007.10
Diploma - Basic Education
Kennedy High School
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