Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ebony Barton

Tampa,FL

Summary

Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.

Overview

5
5
years of professional experience

Work History

Supervisor

Cigna
Tampa, FL
12.2022 - Current
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Prepared and presented reports on team performance, challenges, and achievements to senior management.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.

Manager

Wendy's
Tampa, FL
01.2021 - 11.2023
  • Coached, mentored and trained team members in order to improve their job performance.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Provided leadership during times of organizational change or crisis situations.
  • Monitored staff performance and addressed issues.

Customer Service Representative

Maximus
Riverview, FL
02.2020 - 12.2022
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed positive relationships with customers through friendly interactions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved customer complaints promptly and efficiently.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided accurate information about products and services to customers.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Customer Service Representative

Quest Diagnotics
Tampa, FL
09.2019 - 05.2020
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed positive relationships with customers through friendly interactions.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Took special orders in person and over telephone, generating additional revenue every month.

Education

Middleton High School
Tampa, FL
05-2012

Skills

  • Operations Management
  • Staff Management
  • Process Improvement
  • Data Analytics
  • Inventory Control
  • Business Development
  • Strategic Planning
  • Processes and procedures
  • Project Management
  • Business Administration
  • Goal-Oriented
  • Training and mentoring
  • Policy Enforcement
  • Staff Development
  • Process Monitoring and Improvement

Timeline

Supervisor

Cigna
12.2022 - Current

Manager

Wendy's
01.2021 - 11.2023

Customer Service Representative

Maximus
02.2020 - 12.2022

Customer Service Representative

Quest Diagnotics
09.2019 - 05.2020

Middleton High School

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Ebony Barton