Ebony Barton

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• Supported business growth initiatives by actively seeking opportunities to upsell or cross-sell additional products or services that aligned with customer needs during interactions.
• Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
• Identified fraud patterns and anomalies through analysis of large quantities of data.
• Input information regarding fraud investigations into detailed reports for submission to clients.
• Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
• Determined existing fraud trends by analyzing accounts and transaction patterns.
• Participated in group discussions with team members to develop new ways to combat fraud.
• Identified fraud patterns and anomalies through analysis of large quantities of data.
• Input information regarding fraud investigations into detailed reports for submission to clients.
• Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
• Determined existing fraud trends by analyzing accounts and transaction patterns.
• Participated in group discussions with team members to develop new ways to combat fraud.

• Manage large amounts of inbound and outbound calls using my knowledge about the company's products, services, and policies to assist callers with inquiries, complaints, or problems
• Providing a resolution to all concerns or complaints via phone or email
• Fraud Investigations
• Educating customers on walmart.com accounts or pharmacy
• Overseas Walmart partner training
• Online chat and email support
• Floor support (CRT,Chat,Email)
• Nesting SME (Training new hires)

• Promote sales by demonstrating merchandise and products to customers
• Prepare reports by collecting, analyzing, and summarizing information
• Maintain quality service by establishing and enforcing organization standards
• Prepare sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions
• Help customers by providing information; answering questions; obtaining merchandise requested and completing payment transactions
• Office Cleaner

• Opening and closing the store hiring and firing employees
• Knowing the profit and losses of the store
• Maintains store staff by recruiting, selecting, orienting, and training employees
• Ensuring availability of merchandise and services by approving contracts, maintaining inventories
• Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures

• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements. Establishes policies by entering client information; confirming pricing
• Manage large amounts of inbound and outbound calls in a timely manner. Follow communication “scripts” when handling different topics. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.Seize opportunities to upsell products when they arise

• Sales and Service- assisting the Store Manager in maximizing the profitability of the store by maximizing sales and minimizing store related expenses meeting company and store performance goals with regard to selling points cards and gift cards establishing high quality of customer service through emphasis to staff on greeting, selling and servicing customers completion and review of weekly trackers, Opening and Closing Checklist and Associate trackers
• Human Resources- taking and active role in recruiting interviewing hiring and training the sales team supervising the adherence to all HR policies rules and dress code motivate staff through prioritizing and goal setting responsible for properly scheduling of associates to meet the needs of the needs of the business leading on the sales floor responsible for reviewing pay roll and time sheets of weekly business
• Operational and Administrative Control: Assures adherence to all company policies and procedures, maintain proper company standards in all areas of the physical store monitors store for potential safety concerns and assures corrective action is taken monitors and conducts all opening and closing activities ensures that the store is opened and properly staffed during business hours executes management processes and administrative paperwork

• Serve customers by providing merchandise; supervising staff
• Completes store operational requirements by scheduling and assigning employees; following up on work results
• Achieve financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
• Secure merchandise by implementing security systems and measures
• Maintain the stability and reputation of the store by complying with legal requirements