Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ebony Bates

Tallahassee,FL

Summary

Skilled at preparing and submitting regulatory documentation, including reviewing materials, technical data and accuracy of filings. Articulate and personable with exceptional data analysis, report writing and recordkeeping abilities. Proficient in current Nursing regulations, standards and best practices. Analytical and detail-oriented professional focused on making sure products meet all relevant domestic and international regulatory requirements. Methodical and objective with good judgment and sound critical thinking and problem-solving abilities.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Regulatory Specialist 2

Dept. Of Health State Of Florida PSU Unit
03.2023 - 09.2023
  • Prepared and submitted regulatory file applications and supporting documentation.
  • Performed and documented quality control checks to maintain compliance with company initiatives.
  • Prioritized project-related tasks to efficiently complete essential tasks.
  • Recommended improvements to processes.
  • Maintained and archived regulatory paperwork.
  • Received, researched and resolved consumer inquiries.

C.N.A.

Right At Home Tallahassee
07.2022 - 03.2023
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Educated patients and family members on best home care practices for healing and recovery.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.

C.N.A.

Medford Nursing Center
05.2021 - 10.2021
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.

Runner

Nightingales Nursing & Attendents
05.2021 - 10.2021
  • Ran errands for various employees throughout company.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Whenever a C.N.A. or PCA would call out for thier shift, I would be on call and have to replace them for the day.
  • I would go grocery shopping for or with the patients/clients.
  • I would cook and clean for my clients.
  • I assist with bathing and dressing a client.
  • I would change a wound on a client or a colostomy bag.

C.N.A.

Oakhaven Nursing Center
12.2019 - 03.2021
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

PCA

Honorage Nursing Center
04.2020 - 01.2021
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Remained alert to problems or health issues of clients and competently responded.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Determined specific needs and provided most appropriate level of services for patient well-being.

PCA

Helping Hearts
02.2019 - 12.2020
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Remained alert to problems or health issues of clients and competently responded.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.

Front Desk Receptionist

Five Star Supercenter
06.2013 - 07.2014
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Collected room deposits, fees, and payments.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Customer Service Representative

Sykes
06.2011 - 07.2013
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests for products, services, and company information.

Education

No Degree - General Studies

Florida Agricultural And Mechanical University
Tallahassee, FL
06.2012

Skills

  • Risk Management
  • Fund Accounting Software
  • Customer Feedback
  • Legal Projects
  • Report Preparation
  • Customer Accounts Management
  • Active Listening
  • Regulatory Agency Applications
  • Global Regulatory Compliance
  • Online Databases
  • Call Control
  • Document Preparation
  • Document Review
  • Regulatory Knowledge
  • Regulatory Processes
  • Training
  • Quality Assurance
  • Customer Needs Assessments

Certification

  • C.N.A.#423884, Medford Nursing Center - June 2020.

Timeline

Regulatory Specialist 2

Dept. Of Health State Of Florida PSU Unit
03.2023 - 09.2023

C.N.A.

Right At Home Tallahassee
07.2022 - 03.2023

C.N.A.

Medford Nursing Center
05.2021 - 10.2021

Runner

Nightingales Nursing & Attendents
05.2021 - 10.2021

PCA

Honorage Nursing Center
04.2020 - 01.2021

C.N.A.

Oakhaven Nursing Center
12.2019 - 03.2021

PCA

Helping Hearts
02.2019 - 12.2020

Front Desk Receptionist

Five Star Supercenter
06.2013 - 07.2014

Customer Service Representative

Sykes
06.2011 - 07.2013

No Degree - General Studies

Florida Agricultural And Mechanical University

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Ebony Bates