Ebony Bates
Bowie,MD
Summary
Business professional and entrepreneur with over 7 years of experience in sales, marketing, client relationship management, and business operations. Experienced in building customer relationships, driving revenue growth, managing daily operations, and developing strategies that support business growth and customer retention. Strong background in sales, client engagement, and creating exceptional customer experiences. Seeking to leverage business development and sales expertise in a growth focused organization.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Owner
Luxelashesbyllenaj
01.2019 - Current
- Built and managed a service-based business focused on beauty, wellness, and client experience
- Boosted revenue by leveraging referrals, promotions, and social media marketing efforts
- Developed and executed marketing strategies to increase brand visibility and attract new clients
- Developed marketing strategies to enhance brand visibility in the beauty industry.
- Directed daily operations encompassing pricing, branding, and service management to ensure seamless business function
- Coordinated scheduling, customer communications, and retention strategies to enhance client experience
- Maintained high client satisfaction through consistent, high-quality service delivery
- Provided exceptional customer service to ensure client satisfaction and loyalty.
- Implemented quality control measures to maintain high service standards across services.
- Created engaging social media content to attract new clients and promote services.
- Collaborated with suppliers to secure high-quality products at competitive prices.
Sales Associate
Lidl / Bed Bath & Beyond
01.2016 - 01.2018
- Provided customer service and tailored product recommendations to drive sales
- Contributed to team performance by meeting customer service and sales expectations
- Processed transactions accurately and efficiently at point-of-sale systems
- Met customer service and sales expectations to enhance overall team performance
Administrative & Finance Support
Church Organization internship
Lanham, Maryland
05.2013 - 09.2013
- Assisted with financial tracking and provided administrative support to ensure accurate reporting
- Coordinated youth events and community programs to enhance engagement and participation
- Supported communication and organization for church initiatives to facilitate smooth operations
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Coordinated youth events and community programs to improve participation and engagement.
- Supported communication and organization for church initiatives
Education
Bachelor of Science - Business Administration
University of Maryland Global Campus
Adelphi, MD 08.2023 - 01.2025
Some College (No Degree) - Accounting And Finance
Bowie State University
Bowie, MDSkills
- Sales & Customer Acquisition
- Lead generation
- Client management
- Customer relationship management
- Client retention
- Revenue growth
- Sales support
- Brand marketing
- Marketing strategy
- Brand visibility
- Social Media Marketing
- Social media marketing
- Customer loyalty
- Property Management Support
- Operations oversight
- Communication & Interpersonal Skills
- Communication skills
- Conflict resolution
- Operations oversight
Certification
- Lash Extension Certification
- Esthetics / Beauty Services Training
- Customer Service Training
Timeline
Bachelor of Science - Business Administration
University of Maryland Global Campus
08.2023 - 01.2025
Owner
Luxelashesbyllenaj
01.2019 - Current
Sales Associate
Lidl / Bed Bath & Beyond
01.2016 - 01.2018
Administrative & Finance Support
Church Organization internship
05.2013 - 09.2013
Some College (No Degree) - Accounting And Finance
Bowie State University