Ebony Bell
Duncan,MS
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Sales Associate
The Hartford
06.2024 - 11.2024
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
Sales & Customer Service Agent
Direct Auto & Life Insurance
08.2022 - 04.2024
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Car Sales Consultant
Cannon Motor of Mississippi
10.2019 - 08.2022
- Conducted comprehensive needs assessments for clients to recommend suitable vehicles based on preferences, budget, and requirements.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Answered telephone and email inquiries from potential customers.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Achieved top sales performance consistently by effectively showcasing vehicles and their features to prospective buyers.
- Utilized CRM software effectively to track customer interactions, manage leads, and ensure timely follow-up on inquiries.
- Organized and managed test drives for potential buyers to facilitate informed decision making.
- Negotiated mutually beneficial deals between the dealership and customers while ensuring adherence to company policies and guidelines.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Exceeded monthly sales targets consistently by utilizing effective prospecting techniques such as cold calling and social media outreach.
Life Insurance Agent
Kemper Life
11.2018 - 09.2019
- Improved client retention rates by offering tailored policy recommendations that met their unique requirements and goals.
- Delivered informative presentations to potential clients about the benefits of life insurance policies, generating interest and driving sales growth.
- Conducted thorough risk assessments on potential clients, accurately determining appropriate policy rates and terms.
- Simplified complex insurance concepts for clients, facilitating informed decision-making.
- Educated clients on insurance policies and procedures.
- Met with customers to provide information about available products and policies.
- Finalized sales and collected necessary deposits.
- Collected premiums on or before effective date of coverage.
- Generated leads through cold-calling, networking and other outreach methods.
Education
Associate of Applied Science - Criminal Justice
Columbia Southern University
Orange Beach, AL05-2014
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Goal oriented
- Exceptional customer service
- Upselling
- Building rapport
- Sales goals attainment
- Multi-tasking strength
- Reliable and punctual
- Relationship building
Timeline
Sales Associate
The Hartford
06.2024 - 11.2024
Sales & Customer Service Agent
Direct Auto & Life Insurance
08.2022 - 04.2024
Car Sales Consultant
Cannon Motor of Mississippi
10.2019 - 08.2022
Life Insurance Agent
Kemper Life
11.2018 - 09.2019
Associate of Applied Science - Criminal Justice
Columbia Southern University
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