Ebony Bembury
The Bronx,NY
Summary
Adept at fostering positive relationships and enhancing engagement, I leveraged my attention to detail and exceptional customer service skills at BRC Vanderbilt to significantly improve resident satisfaction. My collaborative approach and problem-solving abilities have consistently contributed to team success and efficient conflict resolution, underscoring my commitment to achieving impactful results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
City Technition
BRC Vanderbilt
03.2024 - Current
- Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
- Observed for any signs of physical or mental health decline in residents; promptly reported concerns to appropriate personnel for evaluation and intervention if needed. Contributed positively to staff meetings by sharing insights on resident behavior trends, suggesting new strategies for addressing challenges collaboratively as a team when necessary
- Conducted Hourly room checks to ensure the safety of clients.
Group Leader
New York Junior Tennis & Learning
01.2018 - 08.2018
- Enhanced youth engagement by incorporating hands-on activities and interactive games into group sessions.
- Assisted in developing a comprehensive curriculum for the youth program, promoting social skills and personal growth.
- Implemented conflict resolution strategies when necessary, addressing any issues or concerns among group members promptly and effectively.
- Provided one-on-one guidance to individual members seeking support or advice on personal challenges they were facing.
- Cultivated strong communication among group members through team-building exercises and open discussions.
City Park Worker
New York City Parks Department
04.2007 - 01.2018
- Collaborated with other departments for joint projects such as tree planting initiatives or seasonal decoration installations.
- Upheld high sanitation standards by cleaning restrooms regularly while ensuring sufficient stock of necessary supplies at all times.
- Maintained attractive flower beds and landscaped areas through planting, pruning, watering, and fertilizing activities.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
Housekeeper
S.U.S. / Palladia
12.2014 - 02.2016
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Education
GED -
Grace Outreach
The Bronx, NY03.2014
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Relationship Building
- Multicultural Sensitivity
- Mental health awareness
- Outreach initiatives
- Teamwork and Collaboration
- Decision-Making
- Organizational Skills
- Problem-Solving
- Time Management
Certification
- [Adult,Child and Baby First Aid/CPR/AED], The American Red Cross - 12/22/2022 - 12/22/24.
Timeline
City Technition
BRC Vanderbilt
03.2024 - Current
Group Leader
New York Junior Tennis & Learning
01.2018 - 08.2018
Housekeeper
S.U.S. / Palladia
12.2014 - 02.2016
City Park Worker
New York City Parks Department
04.2007 - 01.2018
GED -
Grace Outreach
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