Ebony Bennett
Savannah,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Front Desk Supervisor
Andaz Savannah
Savannah , GA
08.2021 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification. Prepared weekly employee work schedules for team members. Confirmed relevant guest information and payment methods to prevent fraud. Collected room deposits, fees and payments. Oversaw fast-paced front desk operations and guests' needs at busy facility. Resolved service-related problems and documented actions in system.
Front Desk Supervisor
Hyatt Place Windward Parkway
Alpharetta, GA
09.2018 - 10.2020
- Greeted guests upon arrival and offered assistance. Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism. Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
Assistant General Manager
CreekFire RV Resort
Savannah, GA
10.2017 - 09.2018
- Attended mandatory staff meetings, brought issues to attention of upper management. Resolved issues in timely and professional manner with knowledgeable and friendly service. Created lasting relationships with guests that built loyalty and drove resort revenue.
Assistant Front Office Manager
Holiday Inn & Suites
Atlanta , Georgia
08.2017 - 10.2017
- Coordinate front desk activities of hotel and ensures complete satisfaction of all guests, resolves problems arising from guests complaints, reservation and room assignment activities.
Front Desk Manager
Hyatt Place Atlanta Airport North
East Point , Georgia
07.2016 - 08.2017
- Prepared the weekly schedule, handled all customer concerns in a pleasant and professional manner. Ensured all Gallery Host were properly trained, knowledgeable and provided excellent guest service.
Front Desk Supervisor
Hyatt Place Chester
Chester , Virginia
11.2013 - 07.2016
- Greeted and welcomed all hotel guests with a smile. Reviewed account information and charged with guests during and after checkout. Resolved service-related problems in a timely manner. Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
Housekeeper Supervisor
Hampton Inn & Suites
Savannah , Georgia
03.2008 - 11.2013
- Set positive and professional example for other employees regarding appearance, enthusiasm, attitude, attendance and performance. Provide leadership to housekeeping employees.
Education
Master Cosmetology -
Virginia College Of School
14045 Abercorn Street08.2012
Skills
- Operations management
- Staff management
- Budgeting
- POS experience
- Opera & Colleague Advantage experience
- Guest experiences
- Cash handling
- Leadership
- Notary
- Team building
References
- Rayya Robinson 678-651-7584
- Marcus Peeples 678-717-7745
- Stephanie Kimble 404-509-4506
Timeline
Front Desk Supervisor
Andaz Savannah
08.2021 - Current
Front Desk Supervisor
Hyatt Place Windward Parkway
09.2018 - 10.2020
Assistant General Manager
CreekFire RV Resort
10.2017 - 09.2018
Assistant Front Office Manager
Holiday Inn & Suites
08.2017 - 10.2017
Front Desk Manager
Hyatt Place Atlanta Airport North
07.2016 - 08.2017
Front Desk Supervisor
Hyatt Place Chester
11.2013 - 07.2016
Housekeeper Supervisor
Hampton Inn & Suites
03.2008 - 11.2013
Master Cosmetology -
Virginia College Of School
Similar Profiles
Chereeah ChaneyChereeah Chaney
Front Office Representative at Hyatt-Andaz SavannahFront Office Representative at Hyatt-Andaz Savannah
Hazy BlanckHazy Blanck
Associate Director of Sales and Marketing at Thompson SavannahAssociate Director of Sales and Marketing at Thompson Savannah
Eric DetlefEric Detlef
Commis Chef & Demi Chef Parti at Hyatt Andaz PrinsengrachtCommis Chef & Demi Chef Parti at Hyatt Andaz Prinsengracht
Robert SensingRobert Sensing
Chemical Operator III at International Paper Savannah MillChemical Operator III at International Paper Savannah Mill
Jamaan Bryant SrJamaan Bryant Sr
Heavy Machine Operator at City Of SavannahHeavy Machine Operator at City Of Savannah