Summary
Overview
Work History
Education
Skills
Timeline
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Ebony Berry

Ebony Berry

Temple Hills,Maryland

Summary

I excell in fast paced environments, that require quick decisions. I am very customer service driven, and thrive in situations where I can provide exceptional customer service with enthusiasm. I enjoy being an active learner and a problem solver.

Overview

16
16
years of professional experience

Work History

Yoga Instructor

The Ananda Element
06.2011 - Current
  • Enhanced client flexibility by incorporating customized stretching and yoga poses into daily routines.
  • Improved students'' overall well-being through meditation and mindfulness practices in each class session.
  • Cultivated a strong sense of community within the studio by organizing workshops, events, and group activities.
  • Developed tailored yoga programs for clients with specific health concerns or injuries to ensure safe practice.
  • Enhanced student flexibility by incorporating various yoga styles and techniques into classes.
  • Maintained a safe and inviting studio environment, fostering a sense of community among participants.
  • Supported injury prevention efforts by providing modifications for poses that accommodated various fitness levels during practice sessions.
  • Cultivated strong relationships with clients through empathetic listening skills and compassionate communication strategies.
  • Promoted physical strength by integrating targeted exercises into dynamic vinyasa flows during classes.

Personal Shopper

Instacart
06.2017 - 09.2017
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Tracked substitutions and informed customers of changes.

Cashier/Manager

Ellen’s Bagel’s, Hoagies And More
03.2008 - 05.2017
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
  • Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Built positive relationships with customers to increase repeat business.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.

Receptionist/Yoga Teacher

The Wellness Loft
02.2012 - 11.2012
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

Education

200 Hr Certification - Meditation

Radiance Sutras School of Meditation
Big Sur, CA
06.2024

Pranayama Teacher Level 1 - Pranayama

Yoga Education Collective
04.2023

Ayurvedic Lifestyle Consultant 500 Hr - Ayurvedic Medicine

Yoga On Main
Philadelphia, PA
11.2015

200 Hr Vinyasa Teacher Training - Vinyasa Yoga Teacher

Dhyana Yoga
Philadelphia, PA
06.2011

Thai Yoga Bodywork - Thai Yoga

Vedic Conservatory
Philadelphia, PA
05.2010

Yin Yoga Teacher Training - Yin Yoga

Wake Up Yoga
Philadelphia, PA
06.2009

High School Diploma -

Cheltenham High School
Wyncote, PA
06.1992

Skills

  • Customer Service
  • Attention to Detail
  • Planning and Organization
  • Decision-Making
  • Payment Processing
  • Mindfulness Meditation Techniques
  • Group and individual instruction
  • Yoga Philosophy Knowledge

Timeline

Personal Shopper

Instacart
06.2017 - 09.2017

Receptionist/Yoga Teacher

The Wellness Loft
02.2012 - 11.2012

Yoga Instructor

The Ananda Element
06.2011 - Current

Cashier/Manager

Ellen’s Bagel’s, Hoagies And More
03.2008 - 05.2017

200 Hr Certification - Meditation

Radiance Sutras School of Meditation

Pranayama Teacher Level 1 - Pranayama

Yoga Education Collective

Ayurvedic Lifestyle Consultant 500 Hr - Ayurvedic Medicine

Yoga On Main

200 Hr Vinyasa Teacher Training - Vinyasa Yoga Teacher

Dhyana Yoga

Thai Yoga Bodywork - Thai Yoga

Vedic Conservatory

Yin Yoga Teacher Training - Yin Yoga

Wake Up Yoga

High School Diploma -

Cheltenham High School

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Ebony Berry