Ebony Billups
Houston,TX
Summary
Dynamic Management Specialist offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
6
6
years of professional experience
Work History
Project Manager/Emergency Management Specialist
U.S. Air Force
06.2019 - 10.2022
- 4+ years of detailed professional experience and knowledge in emergency management, program management, crisis and conflict management, security, and military leadership
- Managed multiple projects with high level visibility coordinating security and transportation ensuring safety for base populace garnering successful visit
- Led 40 man team establishing professional relationships building an effective team across various levels of management/careers
- Created 500 presentations analyzing data on projects and plans communicating way ahead to senior stakeholders
- Collected data from projects analyzing information from multiple sources provided accurate information for leader’s decision making
- Performed quarterly exercises to check compliance with Air Force and Federal laws, conducting risk analysis for each task
- Coordinated with multiple agencies daily regarding communications and joint effort project accomplishments reducing money spent maintaining original schedule
- Developed training content demonstrating ability to provide clear guidance and direction to team of 13 specialists accomplishing program objectives with plan.
Account Manager
U.S. Air Force
10.2021 - 07.2023
- Managed data analysis products providing accurate data while securing unit personnel data preventing data breaches
- Created daily, weekly, and monthly briefings with metrics to report to onsite management, to ensure compliance with regulations and prioritize room for improvement
- Oversaw the lifecycle of 50 projects ensuring continuation under approved objectives and guidelines seeing projects to the end
- Created assessment products auditing procedures with leadership resolving discrepancies ensuring the accuracy of data
- Verified personnel activities and functions checking for compliance with guidelines suggesting corrective actions and best practices.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Manager
Chick-Fil-A
05.2017 - 06.2019
- Experienced manager, first hire to be trained in every operation of a restaurant within the first 6 months of being on the job
- Youngest person in the company to be promoted to a managerial position in the first year
- Demonstrated full-spectrum leadership and customer service practices
- Led teams of 15-20 personnel in a fast-paced environment developing solutions to complex problems preventing conflicts
- Selected as manager in first year demonstrating organizational skills covering all shifts of operations providing customer service to 150 daily
- Utilized EVMS methodology to measure customer satisfaction, costs, & employee performance data to determine if project goals are on track
- Collaborated with training team onboarding 15 employees presenting work place standards creating standard environment
- Utilized supply chain management skills ensuring ample products were on hand in a timely matter based on knowing functional production operations
- Executed business management strategies designing flexible work schedules creating enjoyable work atmosphere.
- Managed and motivated employees to be productive and engaged in work.
Education
Bachelor of Science - Business Management
American Military University
05.2024
10.2023
Program/Project Management Professional Agile & Waterfall Methodology
03.2023
02.2023
Skills
- Customer Training
- Vendor Relations
- Lead Development
- Complaint Management
- Project Management
- Account Development
- Schedule Management
- Business Development
- Report Writing
- Client Relationship Management
- Account Management
- Cross-Functional Collaboration
Websites
Timeline
Account Manager
U.S. Air Force
10.2021 - 07.2023
Project Manager/Emergency Management Specialist
U.S. Air Force
06.2019 - 10.2022
Manager
Chick-Fil-A
05.2017 - 06.2019
Bachelor of Science - Business Management
American Military University
Program/Project Management Professional Agile & Waterfall Methodology
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