Ebony Billups
Houston,TX
Summary
Dynamic Management Specialist offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
6
6
years of professional experience
Work History
Project Manager/Emergency Management Specialist
U.S. Air Force
Eielson Air Force Base, AK
06.2019 - 10.2022
- 4+ years of detailed professional experience and knowledge in emergency management, program management, crisis and conflict management, security, and military leadership
- Managed multiple projects with high level visibility coordinating security and transportation ensuring safety for base populace garnering successful visit
- Led 40 man team establishing professional relationships building an effective team across various levels of management/careers
- Created 500 presentations analyzing data on projects and plans communicating way ahead to senior stakeholders
- Collected data from projects analyzing information from multiple sources provided accurate information for leader’s decision making
- Performed quarterly exercises to check compliance with Air Force and Federal laws, conducting risk analysis for each task
- Coordinated with multiple agencies daily regarding communications and joint effort project accomplishments reducing money spent maintaining original schedule
- Developed training content demonstrating ability to provide clear guidance and direction to team of 13 specialists accomplishing program objectives with plan.
Account Manager
U.S. Air Force
Eielson Air Force Base, AK
10.2021 - 07.2023
- Managed data analysis products providing accurate data while securing unit personnel data preventing data breaches
- Created daily, weekly, and monthly briefings with metrics to report to onsite management, to ensure compliance with regulations and prioritize room for improvement
- Oversaw the lifecycle of 50 projects ensuring continuation under approved objectives and guidelines seeing projects to the end
- Created assessment products auditing procedures with leadership resolving discrepancies ensuring the accuracy of data
- Verified personnel activities and functions checking for compliance with guidelines suggesting corrective actions and best practices.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Manager
Chick-Fil-A
Fayetteville, GA
05.2017 - 06.2019
- Experienced manager, first hire to be trained in every operation of a restaurant within the first 6 months of being on the job
- Youngest person in the company to be promoted to a managerial position in the first year
- Demonstrated full-spectrum leadership and customer service practices
- Led teams of 15-20 personnel in a fast-paced environment developing solutions to complex problems preventing conflicts
- Selected as manager in first year demonstrating organizational skills covering all shifts of operations providing customer service to 150 daily
- Utilized EVMS methodology to measure customer satisfaction, costs, & employee performance data to determine if project goals are on track
- Collaborated with training team onboarding 15 employees presenting work place standards creating standard environment
- Utilized supply chain management skills ensuring ample products were on hand in a timely matter based on knowing functional production operations
- Executed business management strategies designing flexible work schedules creating enjoyable work atmosphere.
- Managed and motivated employees to be productive and engaged in work.
Education
Bachelor of Science - Business Management
American Military University
05.2024
10.2023
Program/Project Management Professional Agile & Waterfall Methodology
03.2023
02.2023
Skills
- Customer Training
- Vendor Relations
- Lead Development
- Complaint Management
- Project Management
- Account Development
- Schedule Management
- Business Development
- Report Writing
- Client Relationship Management
- Account Management
- Cross-Functional Collaboration
Websites
Timeline
Account Manager
U.S. Air Force
10.2021 - 07.2023
Project Manager/Emergency Management Specialist
U.S. Air Force
06.2019 - 10.2022
Manager
Chick-Fil-A
05.2017 - 06.2019
Bachelor of Science - Business Management
American Military University