Ebony Black
Magnolia,TX
Summary
BA/Product/Scrum Master Summary: Results driven Business Analyst with over 10+ years in Project Management/Scrum Master expertise. Experience in improving production by implementing a scaled Agile team while overseeing multiple teams. Developed and executed high-impact data projects while engaging with all stakeholders.
Professional Business Analyst with advanced knowledge of portfolio asset management systems and skill in driving positive outcomes. Exceptional organizational, project management and leadership skills. Adaptable assessor of business health and product success with expertise in optimizing solutions for changing industry landscapes.
Overview
16
16
years of professional experience
Work History
Scum Master, Scrum Alliance
01.2021
Business Analyst Supervisor/Project Manager
Pinnacle Group, Citi Bank
05.2022 - Current
- Contributes to and / or creates internal communications
- Creates and prepares reports, metrics and presentations
- Drive leadership meeting structure & agenda; deliver senior management reporting aligned with organizational strategy and objectives
- Support Chief of Staff programs to drive a high-performance culture, including talent programming, mapping and targeted upskilling models
- Advance organizational people strategy through employee engagement initiatives, internal events, and messaging to promote key programs and talent initiatives
- Coordinate and organize events (i.e
- Townhalls, Strategy Offsites, All Hands, senior leadership meetings, and other events as needed (includes creation of content)
- Develop and streamline business content for stakeholder executive reporting, leverage technology and tools to enable reporting and data collection, and champion new tools for data standardization and simplification
- Manage all aspects of accounting associated with the organization
Production Manager/Business Analyst
Guaranteed Rate Affinity
02.2021 - 05.2022
- Coordinate internal meeting based on the Microsoft SQL database
- Experience monitoring vendor & invoice management
- Managing mortgage database
- Design and build mortgage reports while capturing all data points required for audit
- Provide training and support to all team members on newly designed and ongoing audits
- Experience with program management and working cross functionally while using Agile Methodology
- Implement completion of project life cycles
- Execute all decisions from beginning to end for projects and program development
- Utilizing Jira/ Confluence to monitor Project task management
- Coordinate daily meetings with product Analyst and IT to ensure they understand all stakeholder product request
- Train team members on various software to ensure the best production cycle is taking place
- Conduct and point out previous scenarios for the technology functionality testing team to avoid lapse in production
- SQL data mapping between multiple tables and data platforms
- Coordinate all meeting in relation to broadcasting and forecasting internal/external client services
- Experience in building a workforce planning strategy, management system that adheres to the mortgage space
- Tracked and interpreted all servicing data using Python for efficient analytics and reporting
- Excellent leadership and problem-solving skills
- Experience in building and maintaining constructive working relationships and becoming a resource to peers and clients
- Implemented strategy processes to save time and increase productivity.
Business Analyst/Scrum Master
JP Morgan Chase
02.2006 - 06.2020
- Responsible for planning, organizing, and motivating traditional and agile project teams to achieve a high level of performance and quality in delivering projects that provide exceptional business value to users
- Managed several concurrent projects using traditional and agile methods in a fast-paced environment that may cross multiple business divisions
- Defined project scope and schedule while focusing on regular and timely delivery of value
- Develop detailed project plans when applicable
- Organized and lead project status and working meetings
- Prepared and distribute progress reports
- Managed risks and issues and Correct deviations from plans according to mortgage team needs
- Leveraged and organizational resources to improve capacity for project work
- Managed all stakeholder communications
- Used knowledge and experience in managing projects in a traditional and Agile environment to blend/apply principles and practices providing the right balance of agility and predictability
- Building relationships with internal and external investors for the betterment of the company
- Coordinate daily stakeholder and servicing meetings
- Responsible for structuring all projects to ensure completion
- Experience generating data visuals using Python and creating summary boards using Tableau
- Utilizing ITSO technologies to monitor user platforms (IAM)
- Utilized People Soft HRMS to access reports, recruiting candidates and finance
- Integrated custom reports created by MediaGenix automation for online content
- Utilized Mediagenix software for ERP engagement
- Managed daily Budget, Resource planning, Forecasting and Broadcasting briefings
- Independently manage all program updates while making sure all commitments are delivered
- Implement ideas to help provide a workable strategies and goals with all leaders and partners
- Manage all team strategies & conference calls to ensure servicing deadlines
- Monitor all post implementation of products
- Initiated all meetings regarding Agile practices
- Utilizing Jira/ Confluence to monitor Project task management
Education
Bachelor’s Degree - Technology
Prairie View A&M University
Associates Degree - Accounting
Trinity Valley Community College
Skills
Resource PlanningHome LendingAgile PlanningMeeting facilitationPeopleSoft HRMSWhatsonProject ManagementPythonCommunicationProduction ManagementTeam LeadWorkdayScrumForecastingBroadcastingITSO TechnologySoftwareMeta, Cisco, Taleo/Oracle, ADP, SAP, AWS, People Soft, Excel, Change Point, Microsoft, Jira, Confluence, ITSO Tech, Mediagenix, Tableau, PowerPoint, Encompass, Timely, QuickBooks, Tableau, ICIMS, ATS, EPIC, SQL, SharePoint Design, Mavent Link Forecasting, Python
Strategic planning
Strategic planning
Data analysis
Business process mapping
Predictive modeling
Project finance
Business planning
Operations analysis
Needs assessments
Negotiation
Technical Writing
Pivot tables
Web-based reporting tools
Workflow Analysis
Gap analysis
Customer targeting
Microsoft Office Suite
Operations management
Traffic analysis
HTML and CSS
Product development
Release planning
Project Management
Test case scenarios
Data Mapping
Competitive analysis
Staff Management
SQL and databases
Asset Tracking Information Center (ATIC)
Search Engine Optimization
Portfolio Asset Management System
Quality assurance
Consulting
Marketing research
Timeline
Business Analyst Supervisor/Project Manager
Pinnacle Group, Citi Bank
05.2022 - Current
Production Manager/Business Analyst
Guaranteed Rate Affinity
02.2021 - 05.2022
Scum Master, Scrum Alliance
01.2021
Business Analyst/Scrum Master
JP Morgan Chase
02.2006 - 06.2020
Bachelor’s Degree - Technology
Prairie View A&M University
Associates Degree - Accounting
Trinity Valley Community College