Ebony Black
Oakland,CA
Summary
Well-qualified clerk with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
9
9
years of professional experience
Work History
Night Auditor
Hilton Garden Inn
Emeryville, CA
06.2023 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Ensured accuracy and completeness of financial records.
Inventory Associate
California Delivery Corp
11.2022 - 12.2023
- Maintained inventory count, tracked usage and documented variances.
- Packaged customers orders accurately
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Completed scheduled audits with efficient and accurate approach.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Night Auditor/Front Desk Clerk
Hampton Inn & Suites By Hilton
03.2022 - 04.2023
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Kept accounts in balance and ran daily reports to verify totals.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Lead Dispatcher
Connected Transportation Partners
05.2019 - 07.2022
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Sent out drivers using applications Blaze, Dutchie and/or OnFleet to complete and process orders.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Helped customers complete purchases, clarify item information and join reward programs.
- Responded to over 50 daily caller requests with information about cannabis and cannabis products
Overnight Grocery Team Member
Whole Foods Market
06.2018 - 06.2020
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
- Unloaded grocery items from truck, broke down pallets, loaded flats with proper grocery items for placement on sales floor.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Pleasantly greeted customers and provided prompt and courteous service.
Sales Associate
Lane Bryant
06.2018 - 01.2019
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
Cashier
Safeway
05.2016 - 06.2018
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Substitute Bus Attendant
Natomas Unified School District
05.2015 - 02.2016
- Ensure the safety and well-being of children being transported to and from school or other programs.
- Secured passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
- Learn and adapt to each student's special, physical, communicative, and emotional needs.
- Checked on passengers regularly, verified compliance with safety requirements and identified assistance needs.
Education
High school diploma -
Inderkum High School
Sacramento, CA05.2014
Skills
- Customer service
- Typing
- Cash handling
- Point of Sale Knowledge
- Dispatching
- Routing Orders
- Maintains confidentiality
- Conflict Resolution
- Good Telephone Etiquette
- Critical Thinking
- Office Equipment
- Inventory Tracking
- Audit Inventory
- Product Packaging
Certification
BSIS Guard Card July 2021 to July 2023
Timeline
Night Auditor
Hilton Garden Inn
06.2023 - Current
Inventory Associate
California Delivery Corp
11.2022 - 12.2023
Night Auditor/Front Desk Clerk
Hampton Inn & Suites By Hilton
03.2022 - 04.2023
Lead Dispatcher
Connected Transportation Partners
05.2019 - 07.2022
Overnight Grocery Team Member
Whole Foods Market
06.2018 - 06.2020
Sales Associate
Lane Bryant
06.2018 - 01.2019
Cashier
Safeway
05.2016 - 06.2018
Substitute Bus Attendant
Natomas Unified School District
05.2015 - 02.2016
High school diploma -
Inderkum High School
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