EBONY BOLLING
Alton,IL
Overview
14
14
years of professional experience
Work History
Specimen Collector
Radeas Lab
01.2021 - 08.2024
- Ensure that all patient paperwork is filled out correctly and all necessary information has been captured at the time of collection
- Update and maintain patient information and records, as necessary, while ensuring patients complete privacy,observing HIPAA regulations into laboratory information system.
- Perform and follow specimen collection protocol for specimen collection.
- Monitor and maintain supplies and supply records for all clinic/office needs. Communicating to lab any supply request in a timely manner.
- Securely and safely package & label all prepared specimens for shipment to laboratory facilities.
- Completed in-house testing procedures for quick results.
- Printed results reports and submitted for review.
- Adhered to compliance standards for confidentiality, accuracy and safety.
- Followed safety protocols while handling hazardous materials.
- Ability to work with patients in a professional and compassionate manner.
- Ability to communicate effectively with clinic provider and laboratory management.
- Travel and or commute to other clinic and fill in as necessary.
Billing Specialist
Crown Vision Center
07.2019 - 12.2020
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Liaised between patients, insurance companies, and billing office.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Verified insurance of patients to determine eligibility.
- Precisely evaluated and verified benefits and eligibility.
- Identified and resolved patient billing and payment issues.
- Worked with multiple departments to check proper billing information.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Researched and resolved billing discrepancies to enable accurate billing.
- Reconciled accounts receivable to general ledger.
- Monitored outstanding invoices and performed collections duties.
- Collaborated with customers to resolve disputes.
- Handled account payments and provided information regarding outstanding balances.
- Used data entry skills to accurately document and input statements.
Customer Service
Crown Vision Center
11.2017 - 06.2019
- Schedule appointment throughout the company.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Trained staff on operating procedures and company services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Sought ways to improve processes and services provided.
- Promptly responded to inquiries and requests from prospective customers.
- Developed working relationships with internal and external customers while assisting with account management duties.
Optician
Crown Vision
10.2016 - 11.2017
- Provide the best customer service experience
- Assist customers with fitting of eyeglasses and contacts
- Adjust and dispense eyeglasses and contacts
- Select and education customer of lenses needed for their prescription
- Schedule appointment
- Billing of insurance.
Talent Acquisition Specialist
Challenge Unlimited
02.2015 - 09.2016
- Recruiting of professionals throughout the organization
- Reviewing applicants
- Interviewing
- Creating a pool of qualified candidates
- Discerning of the right applicants to send to the managers.
Store Manager
Crown Vision
01.2011 - 01.2015
- Manages retail activities & personnel to maintain an environment which delivers a patient experience which meets Crowns stated expectation
- Responsible for training and coaching opticians in successful sales techniques required to meet stated office goals
- Perform activities required to sell professional services and eyewear products to meet patient needs
- Perform activities required to assure complete patient care resolutions
- Manages daily retail operations to include opening/closing, staffing, inventory, displays, remaking of patients orders, visual appearance, etc
- Responsible for cash handling and balancing retail cash receipts and making bank deposit
- Participate with District Manager in development of annual sales forecasting for the store
- Analyze data & completing reports required to track, cost sales/ promotions, etc
- Personnel responsibilities to include, recommendations re staffing, performance management, timesheet, PR, Records of Time Off, schedules, training, etc
- Conduct regular, formal meetings with direct reports.
Education
GED -
Southwestern Illinois College
Granite City, ILSkills
- Customer Billing
- Customer Service
- Attention to Detail
- Client Relationship Management
- Continuous Improvement
- Effective Communication
- Performance Evaluations
- Rapport and relationship building
- Brand Development
- New Business Development
- Account Management
Timeline
Specimen Collector
Radeas Lab
01.2021 - 08.2024
Billing Specialist
Crown Vision Center
07.2019 - 12.2020
Customer Service
Crown Vision Center
11.2017 - 06.2019
Optician
Crown Vision
10.2016 - 11.2017
Talent Acquisition Specialist
Challenge Unlimited
02.2015 - 09.2016
Store Manager
Crown Vision
01.2011 - 01.2015
GED -
Southwestern Illinois College
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