Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ebony Brazile

Cincinnati

Summary

To acquire an entry level position in customer service, billing and/or as an administrative assistant, within a company where my skills and back ground will be an asset. Self-motivated worker, who can work with minimum supervision. A strong will to learn and adapts well to new environments. Organized and detail oriented, with strong skills in time Excellent Communication Skills Interpersonal Skills Strong work ethic Computer Skills Knowledgeable of office functions Problem Solving Fast Paced Learner Call Center management, prioritizing tasks with ability to work under pressure.

Overview

9
9
years of professional experience

Work History

Hospitality Worker

LGC Hospitality
10.2016 - Current
  • Interact with people and work on group projects such as concessions, banquet set up and serving
  • Responsible for food prep, buffet set up opening and/or closing kitchen, and dishwashing
  • Hotel Housekeeping, responsible for the cleanliness and arrangements of guest rooms booth checked out and occupied.

Driver

Amazon
04.2020 - 01.2023
  • Worked independently, and safely delivering Amazon packages to customers in your community.
  • Worked 3-5 day 10 hour shifts per week successfully
  • Interacted with Amazon customers the public in a professional and positive manner
  • Delivered 200 or more packages ranging from envelopes to boxes weighing up to 50lbs
  • Trained upcoming delivery drivers to sort packages for fast convenient, dependable, safe delivery

Patient Care Technician

Assisting Hands Cincinnati
02.2020 - 08.2020
  • Provided direct patient care in line with the patient's condition, requirements and age
  • Recorded vitals, weight, administered medication gave injections and preformed blood draws as needed to ensure quality of care to each patient.
  • Identified patient problems and arranged the plan of care

Customer Service Representative

RDI Marketing
02.2019 - 01.2020
  • Point of contact for customers by providing information regarding customer’s products and services, answering questions, and resolving any customer inquiries or concerns via phone, email, and/or chat
  • Received inbound calls and made outbound calls; identify to assess customers’ needs to exceed customer satisfaction
  • Met personal/customer service targets, KPIs, and call handling quotas based off program specifics
  • Utilized computer and business software programs such as email, internet, chat tools, and CRMs to track customer interactions and notes

Sales Associate

Kids Footlocker
11.2015 - 08.2016
  • Customer service
  • Operated cash registers, assist customers with sales, stocking and organizing shelves


Cashier

Chick-fil-a
09.2014 - 12.2015
  • Responsible for ensuring customer satisfaction, resolving customer complaints, and addressing any questions and comments customers may have
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • Communicated clearly and positively with coworkers and management

Education

No Degree - Pre-Health Professions 2016

University of Cincinnati
Cincinnati, OH

High School Diploma -

Lakota West High School
West Chester, OH
2016

Skills

  • Hospitality Environments
  • Cash Drawer Reconciliation
  • Cleaning and Sanitizing
  • Promotional Sales Events

Timeline

Driver

Amazon
04.2020 - 01.2023

Patient Care Technician

Assisting Hands Cincinnati
02.2020 - 08.2020

Customer Service Representative

RDI Marketing
02.2019 - 01.2020

Hospitality Worker

LGC Hospitality
10.2016 - Current

Sales Associate

Kids Footlocker
11.2015 - 08.2016

Cashier

Chick-fil-a
09.2014 - 12.2015

No Degree - Pre-Health Professions 2016

University of Cincinnati

High School Diploma -

Lakota West High School
Ebony Brazile