Ebony Brewster
Spartanburg,SC
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
15
15
years of professional experience
Work History
Mail Processing Clerk
United States Postal Service
10.2022 - Current
- Proved successful working within tight deadlines and a fast-paced environment.
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
- Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
- Coordinated with team members to manage heavy workloads, ensuring timely completion of all assigned tasks while maintaining high-quality standards.
Priority Mail Express Processing Clerk
United States Postal Service
11.2021 - 10.2022
- Demonstrated exceptional organizational skills by efficiently gathering and sorting Priority Express Mail to their corresponding zip codes. Ensured on-time dispatch by accurately printing required labels and placards.
- Collaborated with team members to meet tight deadlines, ensuring timely completion of assigned tasks in a fast-paced environment.
- Supported departmental goals by consistently meeting or exceeding established performance metrics related to productivity and quality standards.
- Enhanced workflow efficiency by promptly sorting, organizing, and distributing incoming correspondence for further processing.
- Proved successful working within tight deadlines and a fast-paced environment.
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Delivered consistent performance under pressure during peak mailing seasons, effectively managing increased volumes without compromising service quality or efficiency.
- Expedited package delivery times by accurately weighing, labeling, and dispatching parcels according to postal regulations.
- Checked parcels were securely sealed to eliminate losses.
Data Collector
United States Postal Service
03.2020 - 11.2021
- Managed the gathering and sorting of letter mail for specific routes, accurately counting and inputting data into a laptop/computer. Demonstrated strong multi-tasking skills while carrying out various office duties.
- Achieved a high degree of accuracy in all collected data by cross-referencing information from various sources.
- Maintained strict confidentiality with sensitive information, adhering to organizational procedures and industry norms.
- Guaranteed timely submission of accurate data by diligently adhering to project timelines and goals.
- Safeguarded compliance with all regulations governing the collection, storage, and use of collected information.
- Uploaded or transmitted data using secure protocols.
- Used computer software to store and retrieve data.
- Managed and organized documents for data entry tasks.
- Followed data entry protocols, rules and regulations.
- Checked for accuracy by verifying data and records.
Mail Processing Automation Clerk
United States Postal Service
06.2016 - 03.2020
- Collected and sorted specific route's letter mail, Loaded it into an automated machine, Emptied mail out of the machine, Filled letter mail into trays and packaged it for delivery
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
- Delivered consistent performance under pressure during peak mailing seasons, effectively managing increased volumes without compromising service quality or efficiency.
- Actively participated in safety meetings and workshops, contributing to a secure and accident-free workplace environment.
- Processed and organized incoming mail for distribution to appropriate departments.
Optometric Technician
Stanton Optical
06.2015 - 06.2016
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
Charmer (Sales Associate)
Charming Charlie
08.2011 - 06.2016
- Segment Leadership Program: Manages store for 1 segment hour, Coach the sales team on specific tasks, Communicates sales goals and results to sales team for the segment hour
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate
Cato Fashions
01.2010 - 08.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Bachelor of Science - Business Administration
Lander University
Greenwood, SC12.2014
High School Diploma -
Carolina High School & Academy
Greenville, SC06.2010
Skills
- Documentation review
- Customer service
- Administrative experience
- Databases
- English
- Communication skills
- Data collection
- Problem-solving skills
- Work independently
- Sales expertise
- Multitasking Abilities
- Reliability
- Task Prioritization
- Time management abilities
- Computer savvy
- Organizational Skills
- Decision-Making
- Adaptability and Flexibility
- Effective Communication
- Database Search and Data Entry Skills
- Computer Literacy
- Research and Data Analysis
- Confidentiality and Data Protection
- Appointment Scheduling
- Interpersonal Skills
- Written Communication
- Teamwork and Collaboration
- Problem-Solving
- Time Management
Timeline
Mail Processing Clerk
United States Postal Service
10.2022 - Current
Priority Mail Express Processing Clerk
United States Postal Service
11.2021 - 10.2022
Data Collector
United States Postal Service
03.2020 - 11.2021
Mail Processing Automation Clerk
United States Postal Service
06.2016 - 03.2020
Optometric Technician
Stanton Optical
06.2015 - 06.2016
Charmer (Sales Associate)
Charming Charlie
08.2011 - 06.2016
Sales Associate
Cato Fashions
01.2010 - 08.2010
Bachelor of Science - Business Administration
Lander University
High School Diploma -
Carolina High School & Academy
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