Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Ebony Bridges

Phenix City,AL

Summary

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Overview

16
16
years of professional experience

Work History

Technical Support Representative

Qualfon
Remote, USA
04.2021 - Current
  • Developed ability to work in fast-paced atmosphere
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Built and maintained internal knowledge bases for support products to expand available feedback and performance data.
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Performed technical troubleshooting and diagnosis, software installation and information gathering to keep infrastructure operational.

Office Administrative Assistant

Opelika Prosthetics & Orthotics
Opelika, AL
05.2006 - 09.2020
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Recorded expenses and maintained accounting records.
  • Managed accounts payable and receivable for office grossing $106,000 per year.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Collected, sorted and distributed mail and prepared mail, messages and courier deliveries.
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
  • Managed conference scheduling and travel arrangements for key personnel.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Scheduled and confirmed appointments and meetings for senior management team.

Education

Certificate in Computer Networking -

Southern Union State Community College
Wadley, AL
03.2003

High School Diploma -

Opelika High School
Opelika, AL
05.2001

Skills

  • QuickBooks
  • Insurance Verification
  • Medical Billing
  • Medical Office Experience
  • Microsoft Outlook
  • Medical Terminology
  • Accounts Receivable
  • Medical Records
  • Accounting
  • Patient Care
  • Data Entry
  • HIPAA
  • Microsoft Windows and Office
  • Call Center Operations
  • Online Chat Support
  • Excel
  • Office Procedures
  • Management Skills
  • Customer Service Skills

Timeline

Technical Support Representative

Qualfon
04.2021 - Current

Office Administrative Assistant

Opelika Prosthetics & Orthotics
05.2006 - 09.2020

Certificate in Computer Networking -

Southern Union State Community College

High School Diploma -

Opelika High School

Similar Profiles

CREATE PROFILE
Ebony Bridges