Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ebony Brooks

Orlando,FL

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

11
11
years of professional experience

Work History

Patient Care Coordinator

Sage
01.2024 - Current
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Worked with patients to schedule tests and procedures.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
  • Delivered excellent patient experiences and direct care.
  • Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.

Office Assistant/Dental Assistant

Smile Design Dental
01.2021 - 01.2024
  • Maintained and updated office records, both digital and physical.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.

Customer Support Specialist

Bluegreen Vacations
03.2013 - 03.2020
  • Coordinated events and conferences that showcased the company''s expertise, strengthening its reputation within the industry.
  • Engaged with customers to build business relationships.
  • Enhanced customer experience using all omnichannel offerings.
  • Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval.
  • Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.

Education

Associate of Arts - Paralegal Studies

Bryant Stratton
Buffalo, United States
11.2023

Skills

  • Multitasking ability
  • Patient documentation
  • Patient Care Coordination
  • Customer Service
  • Organizational Skills
  • Attention to Detail
  • Patient Registration
  • Office Administration
  • Claims Processing
  • Patient Education
  • Insurance Practices
  • Medical Terminology
  • Relationship Building
  • Care Planning

Timeline

Patient Care Coordinator

Sage
01.2024 - Current

Office Assistant/Dental Assistant

Smile Design Dental
01.2021 - 01.2024

Customer Support Specialist

Bluegreen Vacations
03.2013 - 03.2020

Associate of Arts - Paralegal Studies

Bryant Stratton
Ebony Brooks