Ebony Brown
St. James,LA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
customer service
Teleperformance
11.2021 - Current
- My job consisted of providing great, , provide customer information, order status and repair status of their vehicle
- I processed refunds and repurchase of customer vehicles
- Answer phones daily, log in information daily in computer.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Greeted customers and listened closely to problems described to determine solutions.
- Checked status of orders and back-ordered products to coordinate efficient shipments.
- Met customer call guidelines for service levels, handle time and productivity.
SECRETARY
Golddigger Trucking, Llc
09.2012 - 12.2019
- My job consisted of daily office duties
- Tracking daily logs, answering phone, faxing and maintain load information, faxing daily papers, order supplies and trip information
- Answered multi-line phone system and greeted callers enthusiastically.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Completed accurate daily report documents, memos and invoices.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Scheduled appointments and conducted follow-up calls to clients.
private caregiver
Private Duty
03.2015 - 11.2019
- My job consisted of caring for an elderly patient
- Bathe, groom, and assist with daily activities, prepare medications, assist to appointments
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Maintained clean, safe and well-organized patient environment.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Documented vitals, behaviors and medications in client medical records.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
- Administered medication as directed by physician.
- Monitored progress and documented patient health status changes to keep care team updated.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
Education
Associate of Applied Science - Medical Office And Billing Specialist
Ultimate Medical Academy - Clearwater
Clearwater, FL04.2023
No Degree - Computer Office Specialist
Ascension College
Gonzales, LA1999
Skills
- My career objective is to be able to use my clerical, typing and customer service skills to a great office setting Provide great medical
- Skills
- Customer Service
- Very dependable and independent
- Medical Billing
- Healthcare reimbursement
- Medical terminology
- Critical Thinking
- Diagnostic and Procedural Coding
- Type very well
- very observant
- Follow instructions
- Records Management
- Medical Law
- Problem Solving
- Scheduling and Coordinating
- Call Center Operations
- Administration and Reporting
- Handling Escalations
- Policy Enforcement
- Positive and Constructive Feedback
- Workflow Management
- Verbal and Written Communication
- Continuous Improvements
- Client Relations and Retention
- Coordinating Service Initiatives
- Clerical Support
- Quality Assurance
- MS Office
- Microsoft PowerPoint
- Administrative Duties
Accomplishments
- Ultimate Medical Academy earning an associate degree, learned medical billing and coding, the procedure of healthcare reimbursement and claim cycle
- The use of patient relations, problem solving, the use of medical terminology
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Computer office specialist, Ascension college
- Earned a certificate of completion
- Learned to used Microsoft software
- The use of Microsoft access, powerpoint, word and excel
- Earned my high school diploma.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
customer service
Teleperformance
11.2021 - Current
private caregiver
Private Duty
03.2015 - 11.2019
SECRETARY
Golddigger Trucking, Llc
09.2012 - 12.2019
Associate of Applied Science - Medical Office And Billing Specialist
Ultimate Medical Academy - Clearwater
No Degree - Computer Office Specialist
Ascension College
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