Ebony Burton
Greensburg,LA
Summary
Experienced with resolving customer inquiries effectively. Utilizes communication and empathy to build rapport and ensure satisfaction. Knowledge of troubleshooting and issue resolution, also Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers and high volume work from home calls.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
Continuum
04.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Support customers as the first point of contact via inbound and outbound calls, identify customer needs, accept copayments, and answer healthcare insurance questions.
- Take prescription orders, send mail-order prescriptions to customers, and update account data.
- Process claims, document call activity, comply with policy and procedures, and abide by HIPAA guidelines to ensure privacy.
Housekeeper
TierOne Aztec
05.2023 - 04.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Retail Sales Associate
CVS Pharmacy
03.2023 - 10.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Retail Sales Associate
Walmart
08.2017 - 03.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Coordinated with stock team to expedite restocking of high-demand items.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
Education
Associate Of Science - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL01.2025
Diploma - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL03.2024
High School Diploma -
St. Helena College And Career Academy
05.2016
Skills
- Customer service
- Medical Billing
- Scheduling
- Medical Terminology
- CMS 1500
- Third Party Payers
- Co-Pay
- Collections
- Revenue Cycle Management
- Electronic Medical Records
- Front Office Operations
- Government (Medicare and Medicaid)
- Insurance Verification
- EOB’s
- Medical Coding
- Inbound customer service
- Data entry
- Call center experience
- Complaint handling
- Payment processing
- Relationship building
- Billing coordination
Timeline
Customer Care Representative
Continuum
04.2024 - Current
Housekeeper
TierOne Aztec
05.2023 - 04.2024
Retail Sales Associate
CVS Pharmacy
03.2023 - 10.2023
Retail Sales Associate
Walmart
08.2017 - 03.2023
Associate Of Science - Medical Billing And Coding
Ultimate Medical Academy
Diploma - Medical Billing And Coding
Ultimate Medical Academy
High School Diploma -
St. Helena College And Career Academy
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