Ebony Butler
Lancaster,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Independent Travel Business
Self-employeed
02.2023 - Current
- Independent travel business owner
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new customers.
- Followed up with customers to increase customer service with travel plans.
- Updated and maintained customer databases to increase customer retention.
Secretary/Nurse Technician
ANTELOPE VALLEY MEDICAL CENTER
07.2014 - 12.2022
- Dual position: Secretary & Nurse Technician
- Direct patient care
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered multi-line phone system and enthusiastically greeted callers.
- Created and updated records and files to maintain document compliance.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Offered technical support and troubleshot issues to enhance office productivity.
- Composed inter-office correspondence and provided product and service information to customers.
- Screened visitors and checked badges to maintain safety and security.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Receptionist/Administrative Assistant
Exact Staff - International Beauty Group "IBG"
03.2014 - 07.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Handled credit card transactions and maintained sales and payments records accurately.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
DIRECT CARE STAFF
UCP “UNITED CEREBRAL PALSY
11.2008 - 09.2009
- Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
- Administered medication as directed by physician.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Remained alert to problems or health issues of clients and competently responded.
- Monitored and assisted residents through individual service plans.
- Assisted disabled clients to support independence and well-being.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Education
Certificate of Achievement Vocational Nursing - Nursing
Antelope Valley College
01.2012
High School Diploma -
Lancaster High School
01.2005
Skills
- Computer Skills: Word, Excel, Outlook, etc
- Data Verification
- Digital File Management
- Customer Service
- Data Entry
- Care Plans
- Travel Arrangements
- Office Administration
- Keyboarding Skills
- Cross-Functional Communication
- HIPAA Guideline Compliance
- Multi-Line Phone Systems
Timeline
Independent Travel Business
Self-employeed
02.2023 - Current
Secretary/Nurse Technician
ANTELOPE VALLEY MEDICAL CENTER
07.2014 - 12.2022
Receptionist/Administrative Assistant
Exact Staff - International Beauty Group "IBG"
03.2014 - 07.2014
DIRECT CARE STAFF
UCP “UNITED CEREBRAL PALSY
11.2008 - 09.2009
Certificate of Achievement Vocational Nursing - Nursing
Antelope Valley College
High School Diploma -
Lancaster High School
References
Available upon request
References
Available upon request
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