Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ebony Cage

Sacramento,CA

Summary

Driven professional with a proven track record at Enterprise Rent-A-Car, adept in strategic planning and employee mentoring. Excelled in fostering team communication, enhancing customer loyalty through expert problem-solving, and efficiently managing resources. Achieved significant improvements in operational efficiency and team performance, leveraging skills in negotiation and business development.

Overview

9
9
years of professional experience

Work History

Management Trainee

Enterprise Rent-A-Car
05.2021 - Current
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Used company reports to analyze sales, gross profit and inventory activities.
  • Gained knowledge of company policies, protocols and processes.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Sales Associate

Price Simms: Ford Lincoln Fairfield Dealership
10.2019 - 04.2020
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Independent Contract Driver

Amazon Flex
05.2015 - 10.2019


  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Inventoried and unloaded packages from my personal vehicle for customer deliveries, using extreme care to avoid damage to goods.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.

PT Hub Supervisor

UPS
11.2017 - 05.2019
  • Motivated workers to exceptional performance through implementation of new strategies.
  • In this supervisory role I was tasked with the supervising, training and safety policy enforcement for up to 19 employees.
  • Managed labor assignments and equipment allocations and met transportation, operations and production goals.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Bachelor of Science - Business Management

University of Phoenix
Elk Grove, CA
10.

MBA - Business Administration

University of Phoenix
Elk Grove, CA

Skills

  • Strategic Planning
  • Employee Mentoring
  • Forecasting skills
  • Resource Utilization
  • Negotiation
  • Business Development
  • Marketing promotions

Accomplishments

    I received several trophies acknowledging my successful ranking in the top 40 out of 300 plus candidates for our monthly performance metrics for the Excellence Awards and obtained the Customer Service Excellence Trophy 3 consecutive months, for my commitment to our customers complete and total satisfaction.

Timeline

Management Trainee

Enterprise Rent-A-Car
05.2021 - Current

Sales Associate

Price Simms: Ford Lincoln Fairfield Dealership
10.2019 - 04.2020

PT Hub Supervisor

UPS
11.2017 - 05.2019

Independent Contract Driver

Amazon Flex
05.2015 - 10.2019

Bachelor of Science - Business Management

University of Phoenix

MBA - Business Administration

University of Phoenix
Ebony Cage