EBONY CARTHENS
Laurel,MD
Summary
Certified Medical Assistant with 8+ years of progressive clinical and administrative experience in outpatient clinics, hospital systems, ICU, trauma, orthopedic, pediatric, and behavioral health settings. Highly skilled in patient-facing care, phlebotomy, EMR documentation, diagnostic testing, and regulatory compliance. Proven ability to work independently with minimal supervision while maintaining strict adherence to HIPAA, infection control, and quality assurance standards. Seeking to contribute to Optum Serve’s mission of delivering integrated, high-quality care.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Medical Assistant
Unity Healthcare
Washington, DC
04.2023 - Current
- Provide direct patient-facing clinical support including interviewing patients, measuring and documenting vital signs, and updating EMR records
- Assist providers during minor surgical and diagnostic procedures while maintaining sterile technique and patient safety
- Perform phlebotomy and specimen preparation in compliance with laboratory and infection-control protocols
- Coordinate medication pre-authorizations and communicate effectively with patients regarding treatment plans
- Manage front- and back-office functions including scheduling, answering phones, data entry, and document retrieval
- Educate patients on post-procedure care, medications, and follow-up instructions
- Maintain compliance with HIPAA, organizational policies, and quality assurance standards
Patient Care Technician (ICU / Treatment Assistant)
Doctors Community Hospital
Lanham, MD
07.2021 - 04.2023
- Monitored ICU patients’ vital signs and reported changes to licensed clinical staff in a timely manner
- Performed venipuncture, IV insertion, blood collection, and specimen handling according to hospital protocols
- Assisted patients with activities of daily living (ADLs), mobility, and hygiene
- Provided one-on-one behavioral health observation to ensure patient safety
- Supported emergency response efforts; BLS certified with hands-on experience
- Collaborated with interdisciplinary healthcare teams to ensure continuity of care
- Maintained strict adherence to infection control, safety standards, and documentation requirements
Medical Assistant
Dimensions Healthcare System
Cheverly, MD
05.2015 - 07.2021
- Supported trauma and orthopedic providers with suturing, cast applications/removals, and staple removal
- Delivered wound care, dressing changes, and patient education to promote healing and prevent infection
- Escorted patients, obtained vitals, and prepared exam rooms to support efficient patient flow
- Managed high-volume calls, appointment scheduling, insurance verification, and EMR documentation
- Ensured clinic compliance with HIPAA, safety, and quality assurance protocols
- Assisted with inventory management, daily logs, and clinic upkeep
Patient Care Technician / Medical Assistant
Pediatric Professionals P.C.
Washington, DC
10.2005 - 06.2016
- Assisted in pediatric patient care for a diverse population in a high-volume clinical setting
- Supported administration of vaccines to 6,000+ children annually
- Performed patient intake, injections, vitals, and clinical assistance during exams
- Managed patient records, appointment scheduling, and front-office operations
- Served as a liaison between providers and families, providing education and emotional support
- Processed medication refill requests to ensure continuity of care
Education
Associate of Applied Science - Occupational Therapy Assistant
Trinity Washington University
Washington, DCCertification in Nursing -
Nursing Assistant Academy
Riverdale, MDCertification in Medical Assisting -
Sanz School
Washington, DCSkills
- Patient-Centered Clinical Care
- Vital Signs/ Triage
- Patient Intake
- Venipuncture/ phlebotomy
- IV Support
- EKG
- Diagnostic Testing
- EMR/Epic
- MS Office Suite
- Specimen Collection
- Lab Processing
- HIPAA
- Infection Control
- Compliance
- Front-Back Office Operations
- Scheduling
- Data Entry
- Reporting
- Inventory-Supply Management
- Patient Education
- Customer Service
- Emergency Response
- BLS
Certification
- Certified Clinical Medical Assistant (CCMA), Active
- Certified Nursing Assistant (CNA), Active
- Basic Life Support (BLS), Active
Timeline
Medical Assistant
Unity Healthcare
04.2023 - Current
Patient Care Technician (ICU / Treatment Assistant)
Doctors Community Hospital
07.2021 - 04.2023
Medical Assistant
Dimensions Healthcare System
05.2015 - 07.2021
Patient Care Technician / Medical Assistant
Pediatric Professionals P.C.
10.2005 - 06.2016
Associate of Applied Science - Occupational Therapy Assistant
Trinity Washington University
Certification in Nursing -
Nursing Assistant Academy
Certification in Medical Assisting -
Sanz School