Ebony Casey
North Charleston,SC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Conduant
05.2020 - 02.2022
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Responded to customer requests for products, services, and company information.
- inbound/outbound calls
- Ability to answer 50+ calls a day
PACKAGE HANDLER
REMEDY INTELLIGENT STAFFING
05.2017 - 05.2018
- Temporary work assignments at Gerber Warehouse and Fruit A Loom Warehouse as package handler
- Ensure successful transfer and delivery of goods to intended destinations.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
MOVER/PACKER
READS ATLAS MOVING COMPANY
01.2017 - 05.2017
- Help pad, load and unload furniture
- Follow direction of move/pack foreman
- Assist moving team in processing items and prepping for delivery.
- Improved client satisfaction by carefully packing and transporting their belongings in a timely manner.
- Ensured safe transportation of items by properly loading and securing them in the moving truck.
- Maintained excellent customer service, addressing any concerns and providing solutions as needed.
TEACHER AID
BLESSED GENERATIONS CHILD CENTER
08.2014 - 01.2017
- Monitor playground activities, circle time and snack time
- Help children work through problems or disputes
- Implements the preschool program activities.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Supported student physical, mental, and social development using classroom games and activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Helped students explore concepts with engaging, learning-focused activities.
SERVER
IHOP RESTAURANT
03.2014 - 04.2015
- Deliver food and drinks to guest using the IHOP team delivery system
- Greet guest, answer questions make suggestions regarding food, drinks and service
- Present guest check to each table and accept a form of payment.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
CUSTOMER SERVICE ASSOCIATE
SUNOCO GAS STATION
06.2013 - 10.2013
- Provide fast and friendly service to customers
- Operate cash register system with accuracy
- Assure and monitor safe operating procedures.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
SALES CLERK
PUBLIX GROCERY STORE
12.2012 - 06.2013
- Proactively help customers by providing accurate and timely information
- Prioritize request and department activities while managing interruptions
- Demonstrate the ability to work independently and organized.
- Boosted sales by effectively promoting products and engaging with customers.
- money managment
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Worked with cross-functional teams to facilitate swift resolution of escalated issues.
Education
HIGH SCHOOL DIPLOMA -
GOOSE CREEK HIGH SCHOOL
Goose Creek, SC06.2011
Skills
- Excellent Communication skills
- Excellent customer service skills
- Microsoft Office
- Multitasking
- Warehousing
- Loading
- Unloading
- Food Prep
- Scheduling
- Consultative Sales
- Sales force
- IBM
- Quality Control
Certification
Early Childhood Education
Additional Information
SKILLS
Proficient with Microsoft Office and Windows
Excellent Communication skills
Excellent customer service skills.
Strong multitasking skills.
Ability to work quickly while maintaining efficiency.
Timeline
Customer Service Representative
Conduant
05.2020 - 02.2022
PACKAGE HANDLER
REMEDY INTELLIGENT STAFFING
05.2017 - 05.2018
MOVER/PACKER
READS ATLAS MOVING COMPANY
01.2017 - 05.2017
TEACHER AID
BLESSED GENERATIONS CHILD CENTER
08.2014 - 01.2017
SERVER
IHOP RESTAURANT
03.2014 - 04.2015
CUSTOMER SERVICE ASSOCIATE
SUNOCO GAS STATION
06.2013 - 10.2013
SALES CLERK
PUBLIX GROCERY STORE
12.2012 - 06.2013
HIGH SCHOOL DIPLOMA -
GOOSE CREEK HIGH SCHOOL