Ebony Cheatham
Akron,OH
Summary
Proactive Customer Service Representative with extensive experience in healthcare, housekeeping, and transport roles. Demonstrated strong teamwork, documentation, and patient care skills, ensuring safety and satisfaction. Adept at managing high-volume environments, fostering positive interactions, and maintaining organized workspaces, bringing dedication and efficiency to new opportunities.
Overview
16
16
years of professional experience
Work History
Housekeeper
Hilton
08.2022 - 08.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
Activities Assistant
Hattie Larlham
06.2019 - 06.2021
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Engaged residents through events, small groups, and personal attention.
Packer
Cell O Core
11.2018 - 06.2019
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
Return Agent
Avis Budget Group
08.2018 - 11.2018
- Streamlined return process for quicker vehicle turnover, ensuring timely availability for new customers.
- Enhanced customer satisfaction by efficiently processing rental returns and addressing any concerns.
- Facilitated resolution of customer complaints and concerns, escalating issues to management when necessary for timely resolution.
- Managed vehicle inspections with attention to detail, promptly identifying and documenting any damages or discrepancies.
- Maintained clean and organized work environment, contributing to efficient operations and positive customer experiences.
- Upheld company policies while handling returns, ensuring adherence to terms and conditions of rental agreements.
- Assisted colleagues as needed, fostering teamwork and promoting a supportive work atmosphere.
Transporter
Emmanuel's Touch Home Care Specialists
04.2018 - 09.2018
- Warmly greeted patients and visitors and made each feel welcome.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Provided physical support to patients through diverse types of mobility.
- Maintained accurate logs of all equipment deliveries and patient trips and submitted documentation at end of shift.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
Customer Service Representative
JOANN Fabrics and Crafts
10.2014 - 01.2018
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Documented and detailed calls and complaints using call center's CRM database.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Childcare Assistant
Small Wonders 24 Hour Child Care & Learning Center
08.2008 - 08.2012
- Engaged with children individually to encourage physical activity and academic curiosity.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Supported early language development through storytelling, songs, and interactive conversations with children.
Education
High School Diploma -
Central- Hower High School
Akron, OH06.2006
Skills
- Time Management
- Team Player
- Documentation And Reporting
- Health and safety compliance
- Self-confident
- Direct Patient Care
- Active Listening
- HIPAA Compliance
- Incident Reporting
- Role modeling
- Active listening
- Coaching and mentoring
Timeline
Housekeeper
Hilton
08.2022 - 08.2024
Activities Assistant
Hattie Larlham
06.2019 - 06.2021
Packer
Cell O Core
11.2018 - 06.2019
Return Agent
Avis Budget Group
08.2018 - 11.2018
Transporter
Emmanuel's Touch Home Care Specialists
04.2018 - 09.2018
Customer Service Representative
JOANN Fabrics and Crafts
10.2014 - 01.2018
Childcare Assistant
Small Wonders 24 Hour Child Care & Learning Center
08.2008 - 08.2012
High School Diploma -
Central- Hower High School
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