BS - Business Administration
Strayer University
12.2011
Ebony Cherry
Raleigh,NC
Summary
Dynamic professional committed to driving revenue growth and fostering sustainable success within a growing organization. Skilled in creating innovative solutions that enhance operational efficiency and profitability. Dedicated to continuous learning and development to align with organizational goals and facilitate long-term career advancement. Passionate about making a meaningful impact in a collaborative environment that values growth and innovation.
Education
Overview
14
14
years of professional experience
Work History
Commercial Loan Closing Associate
Well Fargo/Contract
12.2023 - Current
- Lead a variety of pre-close activities for moderately complex to complex commercial loans, including coordinating all aspects of loan closings
- Prepare wires for funding and ensure all fundings are processed in a timely manner
- Confirm pricing levels by communicating with credit team to ensure all pricing spreads are updated in Loan IQ
- Responsible for accurate and timely set-up in Loan IQ and confirm all conditions and precedents have been met
- Support the line of business regarding all non-agented closings which include new loans, amendments, modifications, renewals, extensions, etc.
- Maintain ongoing awareness of policies and procedures through Policy Tech to ensure that all closings are completed with accuracy
Commercial Loan Closing Associate
JP Morgan/Contract
05.2022 - 12.2023
- Reviewed complex credit agreements, determine operational feasibility, provide feedback and recommendations as warranted
- Initiated loan funding activity and managed the funding process in Loan IQ
- Calculation and tracking of interest and fee accruals at various rate levels across changing lender distributions
- Support line of business regarding commercial property and liability lender
- Responsible for accurate and timely set up of all agency-related systems and confirm all conditions precedent have been met and compliance items meet the established banking guidelines
Loan Processor
RoundPoint Mortgage Company
03.2020 - 05.2022
- Excellent in customer service. The primary customer contact and liaison between the borrower, underwriter, closing department and loan advisor.
- Recommends when loan is not meeting standards to be reconstructed or denied.
- Performs a general evaluation of the residential loan application file to verify that application data is complete and meets established standards including type, amount of mortgage, borrower assets, liabilities, length of employment and marital status.
- Provide quality loan processing, reviewing files for adherence to underwriting standards ensuring completeness prior to submission for underwriting for approval.
- Submit loans to underwriting when appraisal, title, and credit are in
Loan Processor
Truist Bank
08.2017 - 03.2020
- Perform mortgage loan processing functions including but not limited to data entry, filing documents, auditing, and quality assurance for HARP and Conventional loans
- Leverage available systems and tools, and apply sound independent judgments when applicable, to perform loan processing tasks, and proactively convey needs and requirements as applicable
- Work efficiently and quickly to meet aggressive service levels while still meeting accuracy requirements and volume expectations
- Facilitate the referral to foreclosure based on HUD timelines after exhausting all options
- Manage individual workflow according to department procedures
- Resolve any issues found on title commitments or searches
Loan Processor
Reverse Mortgage Solutions
03.2016 - 08.2017
- Maintain customer contact from T&I default through foreclosure process
- Request HUD requests for extensions to file 1st legal
- Facilitate the communication and coordination of Deed in Lieu or Short Sale if requested
- Facilitate the referral to foreclosure based on HUD timelines after exhausting all options
- Manage individual workflow according to department procedures
- Resolve any issues found on title commitments or searches
Bankruptcy Specialist/Contract
Wells Fargo & Co.
08.2015 - 03.2016
- Review title commitments and searches
- Facilitate clearance of liens and both paid and unreleased mortgages on public record
- Research and provide payoffs for open liens and judgements
- Communicate with lenders to obtain necessary documentation to fix title clearance issues
- Communicate any title updates with clients
- Resolve any issues found on title commitments or searches
Commercial Loan Analyst
Bank of America
12.2013 - 08.2015
- Determine appropriate course of action and conduct investigative steps to fully identify customer issues.
- Service commercial real estate loans including constructions and problem loans, and may include commercial real estate agency loans.
- Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
- Monitor collateral and prepare payoff letters, releasing collateral; customer research and billing; obtain insurance information and monitor ongoing coverage
- Provide direct customer service and acts as primary servicing contact for the loan.
- Review moderately complex loan servicing documentation language, book and fund new loans and modifications, including reviewing of input
- Process tasks related to end to end commercial credit process
- Responsible for but not limited to the initial deal coordination confirmation that appropriate financial statements have been submitted.
Loan Processor
Bank of America
08.2012 - 12.2013
- Process loans approved by Underwriter or an automated decisioning system
- Responsible for clearing conditions and issuing changes to terms on previously approved loans
- Responsible for but not limited to verifying conditions of approval which may include, customer income, assets documentation, resolves routine title issues including, but not limited to the following: vesting issues, child support liens, judgment liens, mechanic liens and undisclosed liens
- Process subordinations, resolves appraisal disputes; depending on channel
- Coordinate closing activities
- Maintain a high level of customer service by being proactive in communication with customers
Mortgage Insurance Processor
United Guaranty
08.2011 - 08.2012
- Monitor and evaluate the quality of mortgage loan registration certificates prior to them being routed to a designated underwriting team
- Provides feedback and formal education processes to individuals via IM chat or e-mail as needed
- Serving on a dedicated team that handles time sensitive applications for CoverEdge clients, deciphering all participants of the loan applications and reporting fraud activities of said participates, if applicable, utilizing the LexisNexis fraud reporting system
- Aid in requesting any missing documentation necessary to process the file with all understanding of mortgage terminologies, familiarity of credit reports , income verifications, documents such as: 1003, 1004, 1008, 1073, AUS findings (DU/LP), etc
- Communicate with closing specialist to identify and resolve tax and escrow exceptions
- Explain payment and escrow changes to borrowers
- Research and resolve tax issues
- Assist fellow colleagues, team leaders and senior management with assembling and executing events which promote team morale, team building and celebrates important events in the lives of those within the department.
- Documents quality issues and performance measures for management review.
Skills
- Preparing reports
- Order fulfillment
- Policy implementation
- Cross-functional teamwork
- Process improvement
- Decision-making
- Result interpretation
- Verbal and written communication
- MS office
- Oral communication
- Multitasking and organization
- Client relationship management
- Customer service
- Task prioritization
- Relationship building
- Attention to detail
Timeline
Commercial Loan Closing Associate
Well Fargo/Contract
12.2023 - Current
Commercial Loan Closing Associate
JP Morgan/Contract
05.2022 - 12.2023
Loan Processor
RoundPoint Mortgage Company
03.2020 - 05.2022
Loan Processor
Truist Bank
08.2017 - 03.2020
Loan Processor
Reverse Mortgage Solutions
03.2016 - 08.2017
Bankruptcy Specialist/Contract
Wells Fargo & Co.
08.2015 - 03.2016
Commercial Loan Analyst
Bank of America
12.2013 - 08.2015
Loan Processor
Bank of America
08.2012 - 12.2013
Mortgage Insurance Processor
United Guaranty
08.2011 - 08.2012
BS - Business Administration
Strayer University