Summary
Overview
Work History
Education
Skills
Remote Work
Personal Information
Timeline
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EBONY CLARK

Houston

Summary

Dynamic customer service professional with extensive experience at Teleperformance USA, excelling in conflict resolution and technical support. Proven track record of exceeding KPIs and maintaining high customer satisfaction. Bilingual in English and Spanish, skilled in CRM software and data entry, with a strong focus on team collaboration and efficiency. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

TM One
Iowa City
01.2025 - 04.2025
  • Handled inbound home mortgage inquiries.
  • Ensured accurate documentation and timely follow-ups.

Customer Service Representative

Teleperformance USA
Houston
01.2024 - 08.2024
  • Delivered phone, email, and chat support for national accounts.
  • Resolved complex technical/product issues; maintained high customer satisfaction.
  • Consistently exceeded KPIs in FCR, call quality, and resolution time.

Mail Processor Associate

USPS Distribution Center
Houston
12.2020 - 01.2024
  • Sorted and processed mail using automated systems.
  • Maintained speed and accuracy in a time-sensitive environment.

Packer / Inventory Associate

Amazon Fulfillment Center
Houston
07.2017 - 10.2020
  • Managed high-value inventory using WMS tools.
  • Prepared shipments with barcode accuracy and labeling compliance.

Customer Service & Retail Roles

01.2010 - 01.2016
  • Provided friendly service and resolved customer inquiries.
  • Assisted in collections, insurance payments, and receipt checks.
  • Greeted customers, maintained cleanliness, and processed payments.

Education

High School Diploma -

Shreveport Job Corps Center
Shreveport, LA
01.2014

Skills

  • Customer Service (Phone, Email, Chat)
  • CRM & Call Center Software
  • Conflict Resolution & Complaint Handling
  • Typing Speed: 25 WPM
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Bilingual (English & Spanish)
  • Data Entry & Documentation
  • Inventory Control & Warehouse Operations
  • Shipping Software & Labeling
  • Order Processing & Packing
  • Team Collaboration & Remote Work
  • Equipment: Pallet Jack, Copier, Fax, Scanner

Remote Work

Open to Remote Work

Personal Information

Relocation: Willing to Relocate

Timeline

Customer Service Representative

TM One
01.2025 - 04.2025

Customer Service Representative

Teleperformance USA
01.2024 - 08.2024

Mail Processor Associate

USPS Distribution Center
12.2020 - 01.2024

Packer / Inventory Associate

Amazon Fulfillment Center
07.2017 - 10.2020

Customer Service & Retail Roles

01.2010 - 01.2016

High School Diploma -

Shreveport Job Corps Center

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