Ebony Clarke
Hartford,CT
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
9
9
years of professional experience
Work History
Assist Direct Support Manager
Mosaic
08.2024 - Current
- learning and applying client satisfaction by implementing personalized support plans tailored to individual needs and preferences.
- acclimating to the staff and individual's to build a positive rapport
- completing outstanding action items per the nurse and setting up medical appointments for the individual
- Filing and securing documents
- completing monthly inventory
- Ensured regulatory compliance by staying informed by maintaining accurate documentation, and conducting regular audits.
- Planning activities as well as completing schedules
Lead Residential Counselor
Vinfen Corporation
06.2021 - 08.2024
- Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Developed and deepened relationships with residents and fellow staff.
- Completed daily reports on services given.
- Input medical documentation into Cx 360 system
- tracking behavioral and health by documenting into the Cx 360 system
- Telecommunication to physicians regarding individuals health status
- Sending and receiving documents through a secured line via fax or email
- Led team meetings to discuss resident progress, address concerns, and develop strategies for continuous improvement.
- collecting data as well as assisting to generate IP's
- reviewed staff performance such as completions documentations, follow up notes, etc as professional feedback
- Advocated on behalf of residents to secure resources, accommodations, or additional support from external agencies when needed.
- Managed budgets for residential program and individual, ensuring optimal resource allocation and cost-effective operations.
- collaborated with team members such as the house nurse, behaviorist, case manager, house manager to provide a comprehensive team for the individual
- Enforced policies and safety standards, procedures to imply state regulations as well as the companies
Support Specialist
Corporation For Public Management
02.2016 - 06.2021
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
- Implemented and oversaw activities centered on promoting learning and imaginative play.
- Encouraged positive behaviors
- Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
- Communicated with individuals and group home about daily activities, behaviors and problems.
- Assisted with daily needs such as feeding and administering medications also toileting
- Maintain individuals safety at all times
Residential Counselor
Vinfen Corporation
04.2017 - 03.2019
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
- Interfaced with residents to address and resolve complaints or grievances.
- Helped residents living with mental health and behavioral conditions with personal needs.
- Assist with meal prep as well as cooking a healthy meal
- Encouraged community outings as well as socialization
CNA
Suffield House
05.2015 - 04.2017
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
- Used mobility devices to transport patients.
- Documented activities and recorded information in EMR system.
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
Education
No Degree - Psychology
Bay Path University
Longmeadow, MA05.2027
Patient Care Assistant
Stone Academy
2009
High School Diploma -
The Marvelwood School
05.2005
Skills
- Team building
- Active listening
- Organizational skills
- Microsoft Office
- Decision-making
- Conflict resolution
- Relationship building
- PPE use
- Computer skills
- First Aid/CPR
- Multitasking
- Team management
- Basic math
- Time management
- Problem-Solving
- Teamwork and Collaboration
- Documentation
Timeline
Assist Direct Support Manager
Mosaic
08.2024 - Current
Lead Residential Counselor
Vinfen Corporation
06.2021 - 08.2024
Residential Counselor
Vinfen Corporation
04.2017 - 03.2019
Support Specialist
Corporation For Public Management
02.2016 - 06.2021
CNA
Suffield House
05.2015 - 04.2017
No Degree - Psychology
Bay Path University
Patient Care Assistant
Stone Academy
High School Diploma -
The Marvelwood School
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