Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ebony Clay

Shreveport,LA

Summary

To obtain a position where I can use my customer service skills to engage with customers and provide them with the service that they are needing.

Overview

17
17
years of professional experience

Work History

Server

Longhorn Steakhouse
05.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

CUSTOMER SERVICE REPRESENTATIVE

Teleperformance
05.2019 - Current
  • Company Overview: United Healthcare Account
  • Answer telephone calls for United Healthcare customers
  • Notate accounts about discrepancies in billing, appointments, and complaints
  • United Healthcare Account

CSR

Braven Health
02.2022 - 05.2023
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Receptionist

Sams Town Casino And Hotel
09.2018 - 10.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

CASHIER

Southern Classic
02.2018 - 11.2018
  • Greet Customers and check out customers quickly and accurately
  • Handle cash and card transactions to complete the check-out process

CUSTOMER SERVICE REPRESENTATIVE

Teleperformance
01.2016 - 11.2017
  • Company Overview: ATT Account
  • Answer telephone calls for ATT customers
  • Sale products and/or upgrade services for customers
  • Provide quality customer service
  • ATT Account

CASHIER

Walmart
03.2013 - 09.2014
  • Smile, greet, and thank customers with a positive attitude
  • Checking out customers quickly and accurately
  • Handle cash and card transactions to complete the check-out process

SERVER

Horn Holdings, INC
10.2011 - 02.2012
  • Company Overview: Relay Station
  • Preparing restaurant tables with special attention to sanitation and order
  • Attending to customers upon entrance to the restaurant
  • Presenting menus, serving and helping customers select food/beverages
  • Relay Station

TRIMMER

Tyson Foods, INC
06.2009 - 02.2010
  • Trimming of bruised, bloody, contaminated parts and tissue of chicken
  • Inspect chicken for product quality
  • Clean area including sanitizing station

COOK

Sonic’s Drive-In
06.2007 - 05.2009
  • Preparing and cooking food orders to meet product quality standards
  • Food preparation and portioning
  • Cleaning including sweeping, moping, wiping counter-tops and sanitizing food areas

Education

High School Diploma -

Mansfield High school
Mansfield, LA
05.2009

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement

Timeline

Server

Longhorn Steakhouse
05.2023 - Current

CSR

Braven Health
02.2022 - 05.2023

CUSTOMER SERVICE REPRESENTATIVE

Teleperformance
05.2019 - Current

Receptionist

Sams Town Casino And Hotel
09.2018 - 10.2020

CASHIER

Southern Classic
02.2018 - 11.2018

CUSTOMER SERVICE REPRESENTATIVE

Teleperformance
01.2016 - 11.2017

CASHIER

Walmart
03.2013 - 09.2014

SERVER

Horn Holdings, INC
10.2011 - 02.2012

TRIMMER

Tyson Foods, INC
06.2009 - 02.2010

COOK

Sonic’s Drive-In
06.2007 - 05.2009

High School Diploma -

Mansfield High school

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Ebony Clay