Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
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Ebony Clottey

Queens,NY

Summary

Dynamic Senior Key Account Associate at Steve Madden with a proven ability to drive 100% year-over-year growth in Amazon and Zappos accounts. Expertise in data analysis and cross-functional collaboration enhances advertising strategies and strengthens vendor relationships, boosting revenue and operational efficiency.

Overview

6
6
years of professional experience

Work History

Senior Key Account Associate

Steve Madden
Queens, NY
04.2024 - Current
  • Manage Amazon and Zappos accounts, achieving 100% year-over-year growth.
  • Oversee Amazon Advertising strategy and budget allocation to maximize ROI.
  • Identified trends in sales metrics for strategic optimization of revenue-generating products.
  • Managed item setup, maintenance, and performance enhancements for Amazon catalog.
  • Provide insights on Amazon sales events to refine promotional strategies
  • Established and sustained reliable connections with vendors for smooth operational flow.
  • Developed detailed data-focused presentations and reports for senior executives.
  • Guided team members in supporting Amazon and Zappos business needs.

Key Account Associate

Steve Madden
Queens, NY
11.2022 - 04.2024
  • Managed Amazon and Zappos accounts
  • Gathered, documented, and analyzed weekly selling performance
  • Reviewed business opportunities with buyers
  • Tracked advertising, reviewed layouts and confirmed delivery of products
  • Attended sales meeting with sales team and shoe shows
  • Created spec sheets and cost sheets on the customer's website
  • Followed up with buyers on sample approval
  • Assisted in preparation of presentations and reports for management
  • Developed and maintained relationships with clients and vendors
  • Identified and capitalized on business opportunities through insightful buyer reviews
  • Delivered impactful results by maintaining a detail-focused approach to account management

Ecommerce Specialist

Garan Inc.
New York, NY
11.2021 - 11.2022
  • Managed the E-Commerce end of the total business
  • Assisted with open-to-buy financial budget planning
  • Organized photography and sample management for site imagery and marketing campaigns
  • Proficient in SEO and site item creation
  • Conducted weekly sales analysis to examine performing and underperforming goods, manage stock inventory, identify open market opportunity, sales forecasting and sales activities that generate revenue
  • Monitored and maintained sales-driving functionalities on the website such as cross-selling, bundling and site boosting initiatives for new product flow
  • Conducted and maintained relevant Inventory data, system functionalities, and weekly sales reporting
  • Partnered with the Logistics and liaises with the online operations in facilitating stock movement for order fulfillment needs
  • Monitored and ensured that PO replenishment, and On-Site schedules are on track for availability to sell on existing and new products

Customer Service Manager

Target
Queens, NY
07.2019 - 11.2021
  • Directed team of customer service professionals, monitored work quality and motivated performance to meet strict targets
  • Set staff schedules and delegated assignments in anticipation of expected demands
  • Trained employees by providing performance feedback and coaching in service techniques
  • Managed and responded to incoming queries and support requests through various digital platforms

Education

Bachelor of Science - Advertising and Marketing Communications

Fashion Institute of Technology State University of New York
New York
05.2018

Skills

Ecommerce and Account Management: Amazon Vendor Central, Zappos, and Retail Strategy

Data Analysis and Reporting: Sales Forecasting, Performance Metrics, Competitive Analysis

Amazon Advertising and SEO: PPC Campaigns, A/B Testing, Keyword Optimization

● Operations & Inventory Management: PO Replenishment, Demand Planning, Logistics Coordination

● Cross-functional Collaboration: Marketing, Media, Finance, Supply Chain ● Technical Proficiency: Microsoft Excel (VLOOKUP, Pivot Tables), PowerPoint, E-commerce Platforms

References

References will be provided upon request.

Timeline

Senior Key Account Associate

Steve Madden
04.2024 - Current

Key Account Associate

Steve Madden
11.2022 - 04.2024

Ecommerce Specialist

Garan Inc.
11.2021 - 11.2022

Customer Service Manager

Target
07.2019 - 11.2021

Bachelor of Science - Advertising and Marketing Communications

Fashion Institute of Technology State University of New York

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Ebony Clottey