Ebony Cooper
Carneys Point,NJ
Summary
I am a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. I use independent decision-making skills and sound judgment to positively impact company success.
I am dedicated to proper training to enhance employee engagement and boost performance. I am a professional with a history of meeting company goals utilizing consistent and organized practices. I work well under pressure and adapt well to new situation and challenges.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Multi-Unit General Manager
Pilot Flying J Travel Center
12.2004 - 08.2023
- Increased overall unit performance by implementing effective management strategies and streamlining operations.
- Enhanced employee productivity through continuous training, goal setting, and performance evaluations.
- Reduced expenses and increased profits by optimizing resource allocation across multiple units.
- Ensured consistent implementation of company policies and procedures through regular communication with all unit managers.
- Developed strong relationships with vendors to negotiate favorable contracts, reducing supply costs for the organization.
- Streamlined inventory management processes to minimize waste and maintain optimal stock levels at each location.
- Collaborated with human resources to recruit, hire, and train high-performing team members for each unit location.
- Implemented safety protocols to ensure a secure workplace environment for employees and customers alike.
- Oversaw between 50-65 team member
- Assisted in store openings and training in different states.
Restaurant General Manager
Pilot Flying J Travel Center
12.2004 - 08.2023
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Oversaw 20 team members including hands or training.
Education
Some College (No Degree) - Socialogy
Salem Community College
Penns Grove, NJHigh School Diploma -
Pennsville Memorial High School
Pennsville, NJ06.2001
Skills
- Sales Growth
- Analytical Thinking
- Organizational Skills
- Quality Assurance
- Decision Making
- Employee Engagement
- Cross-functional Collaboration
- Team Leadership
- Problem Solving
- Training and Mentoring
Certification
- Serve Safe certified
Timeline
Multi-Unit General Manager
Pilot Flying J Travel Center
12.2004 - 08.2023
Restaurant General Manager
Pilot Flying J Travel Center
12.2004 - 08.2023
Some College (No Degree) - Socialogy
Salem Community College
High School Diploma -
Pennsville Memorial High School
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