Rico McCoy
Gainesville,FL
Summary
Professional auto technician with robust background in diagnostics, repair, and maintenance. Strong focus on teamwork and delivering reliable results, adaptable to changing demands. Skilled in engine diagnostics, electrical systems, and customer service. Dependable and efficient with commitment to quality and safety.
Overview
5
5
years of professional experience
Work History
Auto Technician/Mechanic
Parks Ford Lincoln Of Gainesville
03.2024 - Current
- Lincoln Certified and Recall certified
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Increased customer satisfaction by providing timely and accurate estimates for repair costs.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Changed, rotated, and balanced tires on different types of vehicles.
- Boosted overall shop productivity by effectively managing multiple tasks simultaneously, such as diagnosing issues, repairing vehicles, and ordering parts.
- Reduced downtime for customers by completing repairs within specified time frames and consistently meeting deadlines.
- Improved shop efficiency by maintaining a clean, organized work area and proper inventory of parts and tools.
Operations Manager
Sweet Tooth Creations
09.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
Warehouse Worker
Dollar General Warehouse
08.2021 - 07.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Assisted in receiving, stocking and distribution of merchandise.
Retail Associate
Plato’s Closet
01.2020 - 02.2021
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Developed strong rapport with customers and created positive impression of business.
Education
High School Diploma -
Gainesville High School
Gainesville, FL06.2020
Skills
- Effective problem resolution
- Effective communication
- Service excellence
- Effective time management
- Effective listening
- Proficient in computer applications
- In-depth product understanding
- Warehouse operations expertise
- Replacing parts
- Tire services
- Time management
- Changing oil
Timeline
Auto Technician/Mechanic
Parks Ford Lincoln Of Gainesville
03.2024 - Current
Operations Manager
Sweet Tooth Creations
09.2022 - Current
Warehouse Worker
Dollar General Warehouse
08.2021 - 07.2022
Retail Associate
Plato’s Closet
01.2020 - 02.2021
High School Diploma -
Gainesville High School
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