Ebony Crowell
Ellicott City,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
37
37
years of professional experience
Work History
Personnel Manager
Maryland Counterdrug
Baltimore, MD
05.2017 - Current
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for all new employees.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Managed random monthly drug testing for over 50 employees.
- Retained 100% protocol on management tools and procedural accuracy.
- Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.
- Provided resolution to complex and confidential issues.
Motor Transport Operator
Army National Guard MD
Havre De Grace, MD
04.2001 - Current
- Managed loading, unloading and safety of all personnel, cargo and equipment.
- Inspected vehicles and completed daily maintenance actions.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Reported defects, damage and accidents to proper personnel.
- Dropped and hooked trailers and changed configuration of equipment.
- Operated with safety and skill to avoid accidents and delays.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Reported driving hours and mileage data into shift logs, maintaining high level of accuracy and detail.
Advocate
Arc Of Howard County
Ellicott City, MD
04.2013 - 03.2019
- Supported over 100 individuals with legal, physical or mental health concerns in dealing with routine needs and complex problems.
- Organized supporting documentation for individuals under evaluation and coordinated paperwork transfers to correct staff members.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Created business correspondence to foster clear and precise communication with external parties.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
- Distributed supportive services information to help individuals enhance ways of living and achieve self-sufficiency.
- Worked with clients to improve life choices and maximize benefits of programs.
- Prepared variety of different written communications, reports and documents.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Drug Demand Reduction Outreach Program Manager
Maryland Counterdrug Program
Baltimore, MD
05.2013 - 04.2017
- Established milestones and objectives based on input from functional areas and stakeholders.
- Designed and developed programs and projects for dissemination to personnel.
- Participated in 2 pilot tests and revised programs based on feedback and results.
- Devised creative solutions to critical customer and user needs.
- Developed and maintained logistics workflows, procedures and reports.
- Researched industry best practices in support of training development and program content.
- Identified program obstacles and communicated possible impacts to team.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
Education
Some College (No Degree) - Management
University of Phoenix
Tempe, AZHigh School Diploma -
Owings Mills High School
Owings Mills, MD05.1998
Skills
- Advising Department Managers
- Exit Interviews and Processes
- Employee Relations Oversight
- Confidential Records Management
- Cross-Functional Collaboration
- Forecasting Employment Needs
- Customer Satisfaction
- Background Check Processes
- Operational Efficiency
- Internal Communications
- Personnel Record Management
- ADP Workforce Now
- Active Listening
- Workplace Safety
- Company Leadership
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Never be limited by other people's limited imaginations"
Dr. Mae Jemison
Timeline
Personnel Manager
Maryland Counterdrug
05.2017 - Current
Drug Demand Reduction Outreach Program Manager
Maryland Counterdrug Program
05.2013 - 04.2017
Advocate
Arc Of Howard County
04.2013 - 03.2019
Motor Transport Operator
Army National Guard MD
04.2001 - Current
Some College (No Degree) - Management
University of Phoenix
High School Diploma -
Owings Mills High School
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