Ebony Daniels
Augusta,GA
Summary
Authorized to work in the US for any employer with a neat, clean, and professional appearance. Proven leader with excellent multi-tasking abilities, adept at financial records and processing. Understanding of medical procedures and quick problem-solving skills. General housekeeping ability, mobility assistance understanding, and comfort with standing for long periods. Strong math and language skills, exceptional customer service delivery, experience in commercial deep fryer and slicer operation. Client-focused individual with proficiency in Microsoft Office, possessing a valid GA driver's license and reliable transportation. A quick learner who is organized and dedicated to providing top-notch service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Commercial Cleaner/ Residential Cleaner
Walker Real Estate
Augusta, GA
01.2022 - Current
- Performed thorough cleaning and sanitization of commercial spaces, including offices, retail stores, and warehouses
- Utilized various cleaning equipment and chemicals to ensure high-quality results and maintain a safe working environment
- Managed inventory of cleaning supplies, restocking as needed to ensure uninterrupted service
- Implemented efficient cleaning techniques to maximize productivity while maintaining attention to detail
- Collaborated with clients to understand their specific cleaning needs and preferences
- Maintained open communication with clients to address any concerns or requests promptly
- Followed established safety protocols and procedures at all times during the cleaning process
Customer Service Representative (WFH)
Electrolux
Augusta, GA
01.2021 - 06.2023
- Managed a high volume of inbound and outbound calls.
- Enhanced user experience by creating detailed FAQ content.
- Optimized customer interaction processes.
- Managed logistics for reshipment orders.
- Ensured schedules were consistently updated to meet team targets.
Customer Service Manager
Teleperformance
Augusta, GA
11.2018 - 03.2019
- Directed calls concerning account information.
- Ensured high-quality service through active listening to customer issues.
- Handled adjustments to account requests and policies.
Customer Service Rep/Manager
Sitel
Augusta, GA
06.2016 - 12.2018
- Handled customer inquiries via phone about existing accounts.
- Proposing probing questions about concerns about services and Escalating calls appropriately.
- Handled credits and returns for missing or damaged items.
- Appeasing customer when previous agent did not take care of the customers' needs.
- Monitored multiple databases to keep track of all company inventory.
Customer Service Manager (CSM)
Walmart
Augusta, GA
10.2014 - 03.2016
- Directed support services in an organization, such as phone, prepared and reviewed staff and department schedules.
- Prepared and reviewed staff and department reports.
- Determined department goals and deadlines.
- Managed office supply purchases. Worked directly with vendors to maintain supplies of all necessary goods.
- Improved internal procedures and policies.
- Monitored facility safety, security, and personnel.
- Hired administrative and clerical personnel duties such as training, evaluating, disciplinary action.
- Oversaw facilities maintenance and repair.
- Ensured that facilities were maintained according to regulation.
- Cooperated with senior personnel to ensure smooth support operations.
- Highlights
- Reliable and punctual
- Cash handling
- Training and development
- Reliable team worker
- Neat, clean and professional appearance
- Proven leader
Education
Bachelor Degree Contracting - Business Management
Strayer University
Georgia RemoteSkills
- Help desk
- Software troubleshooting
- Customer service
- Hotel experience
- Databases
- Administrative Experience
- Mobile devices
- Communication skills
- Facilities Maintenance
- Cash register
- Hospitality
- Remote access software
- Financial auditing
- Cold calling
- Management
- Computer hardware
- Workday
- Driving
- Paratransit
- Windows
- IT support
- CRM software
- Cash handling
- Accounting
- Industrial Maintenance
- Hotel management
- Desktop support
- Auditing
- Typing
Certification
Driver's License
Accomplishments
- Recognized by peers and management for going above and beyond normal job functions.
Timeline
Commercial Cleaner/ Residential Cleaner
Walker Real Estate
01.2022 - Current
Customer Service Representative (WFH)
Electrolux
01.2021 - 06.2023
Customer Service Manager
Teleperformance
11.2018 - 03.2019
Customer Service Rep/Manager
Sitel
06.2016 - 12.2018
Customer Service Manager (CSM)
Walmart
10.2014 - 03.2016
Bachelor Degree Contracting - Business Management
Strayer University