Summary
Overview
Work History
Education
Skills
Notable Achievements
Timeline
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Ebony Davis

New York,New York

Summary

With more than two decades of expertise in the retail sector, I bring a wealth of management skills necessary to inspire, guide, nurture, and empower team members. Leveraging these skills, I drive remarkable outcomes through dedication, creativity, and encouragement. My core attributes encompass a genuine enthusiasm for retail, coupled with a steadfast commitment to surpassing customer expectations. This enables me to impart comprehensive product insights and training to junior staff, empowering them to deliver unparalleled advice and service, thereby setting industry benchmarks.

Overview

21
21
years of professional experience

Work History

Flagship Store Manager

Casper Sleep Inc.
New York, New York
11.2021 - Current

Managerial

Recruit, hire, onboard, and train new associates, nurturing them into valuable team contributors.

Provide coaching, training, and development to a sales team comprising up to 160 members, ensuring a consistent and exceptional client experience.

Strategize and forecast monthly objectives for the store and its team

Maintained a positive EBITA by meeting sales targets and effectively managing payroll hours, supply expenditures, and overall costs

Sales

As a Store Manager, established and maintained a premium selling environment, setting the highest standards for customer service. Led the training and development of my team to foster meaningful relationships with customers, ensuring exceptional experience and loyalty.

Conducting weekly meetings with the sales team to plan the Trial Balance, discussing productivity levels, and setting new goal expectations

Overseeing and advancing various KPIs in a dynamic, high-volume retail setting

Assistant Store Manager

Tory Burch New York, NY 2019-2021

Flagship Assistant Store Manager

Cole Haan New York, NY 2018-2019

Flagship Assistant Store Manager

Michael Kors New York, NY 2016-2018

Flagship Assistant Store Manager

Coach Inc New York, NY 2015-2016

Flagship Assistant Store Manager

UGG Australia New York, NY 2013-2015

Education

Bachelor of Science - Nursing

Long Island University
Brooklyn, NY
05-2009

U.S Army

Skills

  • Customer Service Management
  • Strategic leadership
  • Revenue Generation
  • Talent Recruitment
  • Operations Management
  • Team Development
  • Payroll Management
  • Partnership Building
  • Sales Analysis
  • Team Building and Leadership

Notable Achievements

  • Achieved outstanding performance in 2023 by surpassing sales targets, resulting in my store ranking as
    the top performer out of 72 stores, with remarkable 97% closure rate for the year
  • Promotion to the flagship location was a result of my achievements at my previous posting. During
    my tenure, our performance soared from 74% to plan in 2021 to an impressive 91% by the end of 2022,
    further peaking at 98% during the first half of 2023
  • Established a standard and ensured accountability, leading to a 40% improvement in Clienteling results
    for my team through thorough and engaging follow-up
  • Established connections with local partners like the East Midtown Partnership to foster networking and
    collaboration. This collaboration aims to introduce Casper to both residents and businesses, boosting
    awareness and driving intentional revenue growth

Timeline

Flagship Store Manager

Casper Sleep Inc.
11.2021 - Current

Assistant Store Manager

Tory Burch New York, NY 2019-2021

Flagship Assistant Store Manager

Cole Haan New York, NY 2018-2019

Flagship Assistant Store Manager

Michael Kors New York, NY 2016-2018

Flagship Assistant Store Manager

Coach Inc New York, NY 2015-2016

Flagship Assistant Store Manager

UGG Australia New York, NY 2013-2015

Bachelor of Science - Nursing

Long Island University

U.S Army
Ebony Davis