With more than two decades of expertise in the retail sector, I bring a wealth of management skills necessary to inspire, guide, nurture, and empower team members. Leveraging these skills, I drive remarkable outcomes through dedication, creativity, and encouragement. My core attributes encompass a genuine enthusiasm for retail, coupled with a steadfast commitment to surpassing customer expectations. This enables me to impart comprehensive product insights and training to junior staff, empowering them to deliver unparalleled advice and service, thereby setting industry benchmarks.
Managerial
Recruit, hire, onboard, and train new associates, nurturing them into valuable team contributors.
Provide coaching, training, and development to a sales team comprising up to 160 members, ensuring a consistent and exceptional client experience.
Strategize and forecast monthly objectives for the store and its team
Maintained a positive EBITA by meeting sales targets and effectively managing payroll hours, supply expenditures, and overall costs
Sales
As a Store Manager, established and maintained a premium selling environment, setting the highest standards for customer service. Led the training and development of my team to foster meaningful relationships with customers, ensuring exceptional experience and loyalty.
Conducting weekly meetings with the sales team to plan the Trial Balance, discussing productivity levels, and setting new goal expectations
Overseeing and advancing various KPIs in a dynamic, high-volume retail setting