EBONY DAVIS
Hattiesburg,MS
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Human Resources Assistant with passion for performing support duties and process work within HR department. Skilled at multitasking, handling appointments, organizing and preparing reports and logs. Follows procedures and applies HR knowledge to accomplish tasks and duties.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Associate- Account Review Team
Wal-Mart
Bentonville, AR
10.2023 - Current
- Analyzed customer accounts to identify discrepancies and errors in account information.
- Reviewed customer profiles for any changes that may indicate fraudulent activities.
- Investigated suspected fraudulent activities.
- Communicated effectively with customers regarding suspected fraudulent activities or suspicious behavior.
- Created strategies to reduce instances of fraud by identifying vulnerabilities in existing processes.
- Responded quickly to customer inquiries about possible fraudulent activity on their accounts.
- Utilized specialized software tools designed for detecting patterns associated with fraudulent activity.
- Documented all investigative findings in a clear, concise manner for senior management review.
- Assisted in the development of training materials related to fraud prevention techniques.
HR Assistant
Teleperformance USA
Salt Lake City, UT
11.2022 - Current
- Handled sensitive and confidential employee information with complete discretion.
- Processed onboarding paperwork for new hires and rehires.
- Processed employee status changes, keeping human resources systems and employee records up to date.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Developed and maintained training materials and benefits packets for new hires.
- Prepared and posted job openings to appropriate job sites and newspapers.
- Conducted job applicant background checks in accordance with policy and procedures.
- Drove employee feedback to deliver information to management for corrective action.
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Assisted with planning, organizing and coordinating company events.
- Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
Customer Service Representative (Supervisor)
Teleperformance USA
Salt Lake City, UT
10.2018 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Coach out 5-10 Agents DAILY on calls
- Calibrate calls with agents
- Coach agents on using Words Matter on every call
- Monitored employee productivity to provide constructive feedback and coaching
- Complied with company policies, objectives and communication goals
- Provided ongoing training to address staff needs
- Reviewed completed work to verify consistency, quality and conformance
- Established and enforced clear goals to keep employees working collaboratively
- Resolved customer complaints and adjusted policies to meet changing needs
- Coached staff members to develop long-term career goals
- Maintained positive working relationship with fellow staff and management.
Customer Service Representative
General Dynamics
Hattiesburg, MS
05.2016 - 10.2018
- Taking inbound calls
- Assisting clients with health insurance
- Making sure the chose the best insurance for their family
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Answered inbound calls, chats and emails to facilitate customer service
- Educated customers on special pricing opportunities and company offerings.
Education
BBA - Business Administration And Management
University of Mississippi
08.2025
Associate of Science - Biology
Colin Community College
05.2020
High School Diploma -
Lagrange High School
05.2010
Skills
- Training and Development
- Training and Mentoring
- Schedule Development
- Processes and Procedures
- OJT Coach
- Words Matter SCA
- HR Assistant
- Benefits Administration
- Meeting Preparation
- Scheduling
- Teaching
- Risk level determination
Certification
- CNA
- PCA
Timeline
Associate- Account Review Team
Wal-Mart
10.2023 - Current
HR Assistant
Teleperformance USA
11.2022 - Current
Customer Service Representative (Supervisor)
Teleperformance USA
10.2018 - Current
Customer Service Representative
General Dynamics
05.2016 - 10.2018
BBA - Business Administration And Management
University of Mississippi
Associate of Science - Biology
Colin Community College
High School Diploma -
Lagrange High School
Similar Profiles
Jasper BucklesJasper Buckles
Loss Prevention Supervisor at Wal-Mart Distribution, Wal-MartLoss Prevention Supervisor at Wal-Mart Distribution, Wal-Mart
Kimberly LeeKimberly Lee
Certified Pharmacy Technician at Wal-Mart PharmacyCertified Pharmacy Technician at Wal-Mart Pharmacy
Jeremy HoodJeremy Hood
Remodel Associate at Wal-MartRemodel Associate at Wal-Mart
Manuel RomanManuel Roman
Fulfillment Lead at Wal-Mart Distribution CenterFulfillment Lead at Wal-Mart Distribution Center
Mylasia MageeMylasia Magee
Electrical Apprentice at Strata Clean Energy LLCElectrical Apprentice at Strata Clean Energy LLC