Ebony Davis
Summary
Dedicated Social Worker with experience working with children and families. I’m familiar with learning difficulties, socialization problems, and emotional needs. My background is working in urban areas of poverty with a high population of at-risk families.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Guilford County Department of Public Health
06.2023 - Current
- Provide care coordination focusing on coordinating the patient’s medical, nutritional, educational, social, and emotional needs with private and community resources to promote a healthy childhood and family unit
- Assesses, facilitates, coordinates care, evaluates, counsels, and provides referrals and patient advocacy to address health care and preventative needs of Medicaid-enrolled individuals
- Completed initial assessments with input from parents
- Developed and implemented a plan of care with the parents/client's family
- Encouraged clients to seek counseling/therapy as part of the care plan/needs assessment
- Assists families to help the child reach their full developmental potential by creating and updating an individualized plan of care and goals to reflect child and family needs
School Social Worker
Rockingham County Schools
10.2021 - 05.2023
- Formulated treatment plan strategies with multidisciplinary teams to provide
- Comprehensive and continuous care plan
- Helped students develop new coping mechanisms and techniques to drive behavior modification
- Collaborated with multidisciplinary teams of school psychologists, teachers, and administrators to create and implement Individualized Education Plans
- Administered assessments and developed academic goals based on specific disabilities and barriers to learning
- Developed Functional Behavioral Assessment and Positive Behavioral Intervention Plan to identify the cause of problem behavior, formulate strategies to address behavior, and teach new behavioral skills
- Observed student behavior and developed behavioral interventions
- Collaborated with schools, family services, and health care providers to determine benefits and aid with psychosocial assessments
- Worked with teachers to implement behavioral improvement plans based on established assessments
- Provided individualized and small group support to reinforce classroom topics and promote student learning.
- Assisted faculty members or staff with student conferences.
- Assessed student learning styles and understanding of material to redirect and optimize teaching strategies.
- Maintained accurate records of student attendance, grades, and behavior reports.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Participated in professional development workshops and training sessions.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
Eligibility Supervisor
Cabarrus County Department of Social Services
01.2020 - 09.2021
- Supervise income maintenance caseworkers and support staff
- Implemented changes in work procedures or processes to meet program or service demands and client needs
- Presented recommendations to management regarding program or divisional goals, objectives, procedures, or processes
- Provided input to management on administrative and budgetary issues
- Enforced policies and procedures and ensure compliance
- Conducted team meetings and monthly conferences
- Supported divisional and agency goals and objectives
- Participated in long-range planning for the division
- Maintained records, files, and customer confidentiality
- Performed duties related to disaster situations and emergency shelter operations
Eligibility Supervisor
Guilford County Department of Social Services
07.2017 - 01.2020
- Established efficient workflow processes, monitored daily productivity, and implemented modifications to improve the overall effectiveness of personnel and activities
- Supervised and guided new employees on the county intake process and job expectations and responded quickly to questions, which improved understanding of job responsibilities
- Supervise the daily activities of the eligibility unit and coordinates the workflow of the eligibility unit with other sections throughout the department; ensure that the quality and quantity of work in the team meet established standards and policies
- Train and orient new employees on updated Energy policies
- Represented the department in conferences with community agencies and officials interpreting the eligibility program’s scope and policies
- Attend departmental meetings to inform and receive information concerning eligibility programs
- Handled unique problem situations involving individuals seeking assistance under public assistance, medical assistance, and direct food distribution and food stamp program
- Prepared reports and necessary information
- Assigned work to an eligibility specialist in the department and reviewed eligibility forms to ensure all pertinent information was gathered and recorded
Lead Quality Assurance Case Worker
Guilford County Department of Social Services
03.2016 - 07.2017
- Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction
- Completed and processed paperwork and reports outlining proper and improper operations
- Developed workflow charts and diagrams to ensure production team compliance with client deadlines
- Formulated reports to identify problems and trends and met with appropriate staff to develop a corrective action plan
- Reported internal control issues to management and supplied comprehensive recommendations to mitigate the associated risks
- Communicated audit results to upper management through written reports and oral presentations
- Organized and edited training manuals, multimedia visual aids, and other educational materials
- Trained staff during demonstrations, meetings, conferences, and workshops
- Trained new hires to perform cross-training exercises with experienced workers
- Reviewed and edited all training materials for accuracy and policy compliance
Income Maintenance Caseworker I
Guilford County Department of Social Services
07.2009 - 03.2016
- Gained comprehensive knowledge of long-term care and remarkable assistance with Medicaid Program policies
- Evaluated and documented data in North Carolina State System NC tracks
- Determined income eligibility and issued program benefits
- Interviewed and evaluated clients, including conducting safety and risk assessments
- Received incoming calls, emails, and written correspondence and provided information about program procedures, policy, and operations
- Determined eligibility and completed recertifications in the allotted time frames
- Attended workshops, conferences, and lectures to meet the agency’s professional requirements and reviewed appropriate resources to enhance and maintain program knowledge
- Interviewed clients individually or in groups assessing their situations, capabilities, and problems to determine what services are required to meet their needs
- Documented and investigated complaints and potentially fraudulent claims
Education
Master of Social Work -
University of North Carolina at Greensboro
05.2023
Bachelor of Social Work -
North Carolina Agricultural and Technical State University
12.2007
Skills
- Applied Behavioral Analysis
- Written communication
- Relationship building
- Analytical thinking
- Cultural awareness
- Resource Advocacy
- Multidisciplinary Team Collaboration
- Mental Health Awareness
Certification
LCSW-A, P019069
References
References available upon request.
Timeline
Guilford County Department of Public Health
06.2023 - Current
School Social Worker
Rockingham County Schools
10.2021 - 05.2023
Eligibility Supervisor
Cabarrus County Department of Social Services
01.2020 - 09.2021
Eligibility Supervisor
Guilford County Department of Social Services
07.2017 - 01.2020
Lead Quality Assurance Case Worker
Guilford County Department of Social Services
03.2016 - 07.2017
Income Maintenance Caseworker I
Guilford County Department of Social Services
07.2009 - 03.2016
LCSW-A, P019069
Master of Social Work -
University of North Carolina at Greensboro
Bachelor of Social Work -
North Carolina Agricultural and Technical State University
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