Ebony Demouchet
Denver,CO
Summary
Results-driven professional with a strong background in merchandising and customer service. Consistently raised quality metrics by 14% over the 4th quarter of 2023 and improved customer satisfaction by 7%. Skilled in planning and developing merchandising strategies, analyzing sales figures, and collaborating with stakeholders to negotiate prices and quantities. Adept at maximizing customer interest through effective product displays and inventory management. Maintains excellent interpersonal skills focused on building constructive customer relationships and staying updated with industry best practices.
Overview
1
1
year of professional experience
Work History
Leasing Consultant
Timberline District Consulting
- Provided excellent customer service to prospective and current tenants, demonstrating strong interpersonal skills.
- Managed daily administrative tasks including filing documents, responding to emails and phone calls and preparing correspondence.
- Greeted potential tenants, conducted tours of properties and answered inquiries about the property or the surrounding area.
- Tested water chemistry and adjusted chemical feeds to maintain sanitary conditions.
- Inspected and serviced pumps, filters and chemical feed devices.
- Trained new employees on proper use of tools and safety protocols associated with pool maintenance tasks.
Night Operations Clerk
US Foods
- Managed sourcing and procurement processes to ensure timely and cost-effective acquisition of goods and services.
- Conducted supplier evaluations and negotiations to secure favorable terms and conditions.
- Implemented FQF (First Quality First) principles to maintain high standards of product quality.
- Utilized forecasting techniques to predict future inventory needs and optimize stock levels.
- Ensured proper separation and assignment of work orders for selectors.
- Oversaw the allocation of short items to selectors for efficient route picking.
- Assigned selectors to various departments as needed.
- Prepared and provided invoices for truck drivers, load lists for loaders, and full pallets for forklift operators.
- Maintained records of equipment for all union workers.
Administrator/Document Specialist
Yield Solutions Group LLC
- Prepared and sent loan documents securely.
- Called customers to walk them through signing and returning loan documents.
- Collected information from financial institutions relevant to the customer account.
- Fielded customer service calls relevant to loan processing.
- Verified accuracy of information for generating loan documents.
- Trained newly hired employees regarding company procedures, standards, and goals.
- Responded promptly to all customer inquiries via phone or email within established timeframes.
- Maintained confidential records in accordance with company policy and legal requirements.
Merchandiser/Sales
SAS Retail Services
- Planned and developed merchandising strategies that balanced customers' expectations and company objectives.
- Analyzed sales figures, customer reactions, and market trends to anticipate product needs and plan product ranges/stock.
- Collaborated with buyers, suppliers, distributors, and analysts to negotiate prices, quantities, and time scales.
- Maximized customer interest and sales levels by displaying products appropriately.
- Produced layout plans for stores and maintained store shelves and inventory.
- Forecasted profits/sales and planned budgets.
- Monitored stock movement and considered markdowns, promotions, price changes, clear outs, etc.
- Built constructive customer relationships and teamed with channel partners to build pipeline and close deals.
- Remained up to date with industry's best practices.
Server
Waffle House
- Took food and drink orders from customers accurately and with a positive attitude.
- Wrote patrons' food orders on order slips, memorized orders, or entered orders into computers for transmittal to kitchen staff.
- Engaged with customers in a friendly manner.
- Possessed knowledge of the menu, with the ability to make suggestions.
- Ensured tables were enjoying their meals and took action to correct any problems.
- Collected payments from tables.
- Prepared checks that itemize and total meal costs and sales taxes.
- Assisted food preparation staff when necessary.
Senior Operations Manager
Golden Organics Inc
11.2024 - Current
- Streamlined operational processes to enhance efficiency across multiple departments.
- Implemented training programs for staff, improving team productivity and engagement.
- Monitored performance metrics, identifying areas for process optimization and cost reduction.
- Developed and maintained standard operating procedures ensuring compliance with industry regulations.
- Collaborated with cross-functional teams to drive strategic initiatives and project completion.
- Led weekly meetings to assess workflow challenges and implement corrective actions promptly.
- Utilized data analysis tools to forecast operational needs and optimize resource allocation.
- Established key performance indicators to measure success and drive continuous improvement initiatives.
- Spearheaded process improvements to reduce errors and increase overall quality in operations management.
- Ensured regulatory compliance across all aspects of operations by staying current on industry standards while implementing necessary policies or procedures accordingly.
Education
Bachelor of Science (B.S.) - Business Development Candidate
Colorado Technical University
Colorado Springs, CO12.2025
Associates - Science of Business Administration
Colorado Technical University
Colorado Springs, CO06.2024
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Learning Source Center
Denver, CO10.2022
Skills
- Skilled in formatting and editing with Microsoft Word
- Experienced with Microsoft Office applications
- Skilled in designing visual content using Microsoft PowerPoint
- Experienced in Microsoft Outlook management
- Service excellence
- Email correspondence management
- Detail-oriented data management
- Skilled in time management
- Effective communication
- Active listening
- Prioritization and scheduling
- Problem-solving
- Quality assessment proficiency
- Customer Relations
- Skilled in managing MRP and ERP integration
- Team Training
- Inventory Coordination
- Customer service
- Fair housing regulations
- Building rapport
Timeline
Senior Operations Manager
Golden Organics Inc
11.2024 - Current
Leasing Consultant
Timberline District Consulting
Night Operations Clerk
US Foods
Administrator/Document Specialist
Yield Solutions Group LLC
Merchandiser/Sales
SAS Retail Services
Server
Waffle House
Associates - Science of Business Administration
Colorado Technical University
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Learning Source Center
Bachelor of Science (B.S.) - Business Development Candidate
Colorado Technical University
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