Summary
Overview
Work History
Education
Skills
Accomplishments
Military Service
Personal Information
Work Availability
Timeline
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Ebony Devezin

Ebony Devezin

K
Woodstock,GA

Summary

Driven Retail Manager with more than twenty-one years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.

Overview

24
24
years of professional experience

Work History

Retail Sales Manager

Harbor Freight Tools
09.2021 - Current
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Boosted sales performance by implementing effective visual merchandising and store layouts.
  • Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.

Store Manager

The Children's Place
05.2019 - 09.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Store Manager

TjMaxx
08.2003 - 11.2018
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Co-Manager

RaceTrac Petroleum
08.2003 - 08.2006
  • Supported the General Manager in managing the store operation
  • Provided the highest level of service, promptly addressing guest concerns
  • Delivered a high level of retail and food safety execution
  • Supervised, coached and trained store team members
  • Received deliveries and controlled inventory
  • Updated signage to reflect current promotions.
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
  • Evaluated employee performance through regular appraisals, providing constructive feedback and identifying opportunities for professional development.

Lead Night Auditor

Wyngate Inn
05.2000 - 08.2003
  • Ensured compliance with management company and franchise standards
  • Allocated funds, authorized expenditures, and assisted departmental managers in budget planning
  • Monitored cost controls for each department
  • Performs duties of a Sales and Marketing manager including making sales calls; attending community functions; working with travel agents, direct bill accounts; and coordinate sales promotion
  • Inspects guests' rooms, public access areas, and outside grounds for cleanliness and appearance
  • Ensures bank deposits are made daily, including weekends and holidays
  • Audits daily reports and processes monthly reports, Handles and resolves employee issues
  • Order supplies and equipment as needed and in accordance with company procedures.
  • Coordinated closely with daytime auditors to address any discrepancies found in daily statements, resulting in more accurate financial records.
  • Assisted management in decision-making by providing accurate data analysis on room occupancy rates and revenue trends.

Education

High School Diploma -

North Clayton High School
Atlanta, GA
06.1996

Skills

  • Customer Service
  • Retail Operations
  • Driven Work Ethic
  • Decision-Making
  • Goal Setting and Achievement
  • Strong multi-tasking
  • Problem-Solving
  • Goal Setting
  • Decision-making skill
  • Hiring and Training

Accomplishments

Accomplish TJX Highest award for Store Manager, Presidents Club award for having the highest overall customer satisfaction and operational excellence.

Military Service

US Army Reserve, United States, June 1997-March 2001

Personal Information

Title: Manager-Retail Sales

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Retail Sales Manager

Harbor Freight Tools
09.2021 - Current

Store Manager

The Children's Place
05.2019 - 09.2021

Store Manager

TjMaxx
08.2003 - 11.2018

Co-Manager

RaceTrac Petroleum
08.2003 - 08.2006

Lead Night Auditor

Wyngate Inn
05.2000 - 08.2003

High School Diploma -

North Clayton High School

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Ebony DevezinK