Ebony Dixon
Quality Control Manager
Triangle,VA
Summary
Experienced MBA with over 20 years in healthcare and quality assurance management, excelling in dynamic environments. Proven proficiency in technical support, organizational finesse, and effective interpersonal skills. Recognized for meticulous approach and efficient multitasking. Seeking a role to leverage extensive experience and leadership skills for significant contributions to organizational success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Quality Control Manager
Zimmerman Associates, Inc
Fairfax, VA
12.2017 - Current
- Led and supervised a team of Quality Control Technicians to ensure product quality and adherence to standards.
- Developed and implemented comprehensive quality control procedures resulting in reduced defects by 20%.
- Conducted regular audits and inspections to identify and resolve quality issues, improving overall production efficiency.
- Collaborated with cross-functional teams to implement corrective actions and prevent recurrence of non-conformances.
- Identified potential risks associated with product development processes and provided recommendations for mitigation strategies.
- Assisted in developing new or improved processes to improve efficiency while maintaining quality standards.
Jr. Quality Control Analyst
Zimmerman Associates, Inc.
Fairfax, VA
12.2017 - 09.2018
- Analyzed data to identify areas for improvement in the quality system.
- Conducted comprehensive quality control analysis of software products, ensuring adherence to established standards.
- Utilized automated testing tools to identify and report defects, contributing to improved product reliability.
- Collaborated with cross-functional teams to develop and implement effective quality control measures, resulting in enhanced product performance.
- Assisted in the creation and execution of test plans and test cases, facilitating accurate and thorough software testing.
Practice Administrator
Medstar Washington Hospital
Washington, DC
11.2015 - 04.2017
- Successfully managed and supervised a team of healthcare professionals in a busy medical practice.
- Implemented efficient administrative processes and procedures, resulting in improved productivity and patient satisfaction.
- Developed and implemented cost-saving measures, resulting in increased revenue and decreased expenses.
- Collaborated with physicians and other healthcare providers to ensure high-quality patient care and compliance with regulatory standards.
- Coordinated with insurance companies to verify coverage for patients and determine any additional fees owed by the patient.
Patient Service Coordinator
MedStar Washington Hospital
Washington, DC
05.2012 - 11.2015
- Demonstrated exceptional customer service skills by providing personalized care to patients and addressing their inquiries.
- Utilized strong organizational and multitasking abilities to schedule appointments and manage patient records efficiently.
- Collaborated closely with healthcare professionals to ensure seamless coordination of patient care.
- Conducted comprehensive insurance verification and billing support, ensuring accuracy and timely reimbursement.
Education
MBA - Business Administration
Stratford University
Falls Church, VA08-2021
Skills
- Compliance Understanding
- Operational Improvements
- Performance Evaluation
- Operation Monitoring
- HIPAA Compliance
- Revenue Cycle Management
- Patient Relations
- Payroll Administration
- Training Development
- Recruiting
Certification
- Public Trust Clearance
Timeline
Quality Control Manager
Zimmerman Associates, Inc
12.2017 - Current
Jr. Quality Control Analyst
Zimmerman Associates, Inc.
12.2017 - 09.2018
Practice Administrator
Medstar Washington Hospital
11.2015 - 04.2017
Patient Service Coordinator
MedStar Washington Hospital
05.2012 - 11.2015
MBA - Business Administration
Stratford University
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