Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

EBONY DIXON

Baltimore,MD

Summary

Professional with strong background in administrative support and front office operations. Skilled in managing schedules, coordinating meetings, and providing exceptional customer service. Known for effective team collaboration, adaptability, and delivering results. Strong interpersonal skills, attention to detail, and ability to handle multiple tasks efficiently.

Overview

20
20
years of professional experience

Work History

Front Office Coordinator

The American Legion State Hq
08.2016 - Current
  • Primary point of contact for veterans, visitors, and staff
  • Screen Veterans seeking financial aid
  • Answering questions related to the companies Constitution, By-laws and resolutions signed into Congress
  • Schedule and prioritize event invitations for State and Government Officials (Mayor, Governor, State senators etc...)
  • Assisting with the management of daily operational activities
  • Performing administrative tasks, such as making travel arrangements, answering phones, scheduling meetings, etc
  • Managing office supplies and the maintenance of office equipment
  • Managing budgets and preparing financial reports for senior management
  • Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
  • Planning and organizing conferences, events, staff training, and Veteran engagement activities
  • Arranging and assisting with the onboarding of new employees
  • Assisting with project management by creating assignments, tracking progress, and resolving issues

Mailroom Supervisor

Ricoh
01.2012 - 08.2016
  • Verified proper distribution of incoming mail to correct individuals and departments.
  • Diagnosed machinery issues, which included paper jams and handled basic maintenance tasks.
  • Facilitated information flow between customer service, account management operations, quality assurance, training, and payroll departments to guarantee Mailroom objectives were met
  • Managed a team of mailroom staff, fostering a positive work environment that improved overall productivity.
  • Established strong working relationships with courier services providers to ensure reliable and efficient delivery of packages.
  • Participated in hiring process for new employees by reviewing applications, conducting interviews, and making recommendations based on qualifications.

Administrator Assistant

Robert Half STAFFING
09.2007 - 01.2012
  • Screened incoming telephone calls, routing to appropriate personnel
  • Used Microsoft Office Suite to create and revise documents and presentations
  • Prepared purchase requisitions and requests for payment, informing managers of resources required
  • Served as primary point of contact for facilitating operational and administrative inquiries
  • Trained staff on office procedures and software applications, driving operations
  • Maintained calendars and schedules to set appointments for management team
  • Maintained office inventory by assisting with supply orders
  • Processed job applications and scheduled interviews, drug screenings and background record checks
  • Determined applicant requirements by studying job descriptions and qualifications
  • Collected employee time records to process weekly payroll or distribute checks
  • Facilitated new hire paperwork and enrollment into benefits programs

Supervisor

Johns Hopkins Hospital
08.2004 - 09.2007
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Ensured timely payroll processing while maintaining accuracy in salary calculations.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Maintained employee files and handled payroll for 20+ employees.

Education

Associate of Arts -

Strayer University
Nottingham, MD

Skills

  • Customer service expertise
  • Reception duties
  • Front office management
  • Employee relations
  • Human resources records
  • Employee training
  • Interview scheduling
  • Recruitment
  • Employee onboarding
  • Office management
  • Data entry

References

References available upon request

Timeline

Front Office Coordinator

The American Legion State Hq
08.2016 - Current

Mailroom Supervisor

Ricoh
01.2012 - 08.2016

Administrator Assistant

Robert Half STAFFING
09.2007 - 01.2012

Supervisor

Johns Hopkins Hospital
08.2004 - 09.2007

Associate of Arts -

Strayer University

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EBONY DIXON