EBONY DORSEY
Olive Branch,MS
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Quality Assurance I
Fed Ex Supply Chain
10.2021 - Current
- Support collection of data and analyze for regulatory reporting, coordinate and develop reports, and assessment tools to verify compliance.
- Ensure quality metrics are adequately captured, analyzed and communicated to management for improvement activities.
- Participate in internal audits and assist in investigation and resolve product specification related problems.
- Ensure adequate controls are maintained regarding damage and safe transport of product within warehouse.
- Assist Quality Assurance Manager with tracking and trending KPI’s, quality metrics, etc. to determine if corrective actions need to be implemented.
- Ensures high standard of performance and conformance to Quality Management Systems.
- Assists in maintaining processes that support QA function for consistency.
- Perform basic inventory research activities within WMS (Warehouse Management System).
- Promote continuous improvement utilizing established quality process.
- Support other quality and compliance related activities as needed.
Check Support Specialist
Evolve Bank & Trust
09.2020 - 10.2021
- Assist Payment Processing Department.
- Taken printed checks payable to multiple vendors thru folding machine.
- Manually place inserts and printed checks with invoices envelopes.
- Manually used postage meter machine to seal and stamp postage on all envelopes.
- Assist Mortgage Department with multiple Document task.
- Assist at Receptionist Desk when needed.
Teller Specialist
FAA Federal Credit Union
02.2020 - 08.2020
- Executed wire transfers, stop payments and account transfers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Caregiver, Elder
Comfort Keepers
08.2018 - 01.2020
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Monitored client vital signs and tracked behaviors to keep healthcare supervisor well-informed.
- Monitored clients' overall health and well-being and noted significant changes.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Basic life support and First Aid Certified.
Commercial Property Administrative Assistant
College Park Apartments
07.2016 - 11.2018
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Created and maintained databases to track and record residents and prospects data.
- Processed residents' maintenance orders accurately and within agreed timeframes to meet service standards.
- Organized and assist vendors and suppliers for office supplies, equipment and services.
- Collect Rent, processed deposits and managed accurate application files.
- Maintained residents' recertification and lease signings.
- Typed Reports, documents and letters using Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Access, and Microsoft PowerPoint.
- Managed over 50 customer calls per day.'
Assistant Property Manager
Highland Hills Apartments
03.2015 - 06.2016
- Completed annual rent calculations using housing database software.
- Collected and maintained careful records of rental payments and payment dates.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Responded to Common Area Maintenance (CAM) inquiries.
- Escalated major issues to property manager for immediate remediation.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Followed up on delinquent tenants and coordinated collection procedures.
- Processed security deposit refunds.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Maintained integrity of confidential data.
- Handled third party receivables from residents receiving vouchers and state assistance.
Title Loan Store Manager
TitleMax
12.2010 - 03.2015
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Increased sales by 10%.
- Developed and implemented successful staff incentive programs to motivate employees.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Early Childhood Education
Delgado Community College
New Orleans, LASkills
- Team Player
- Confidentiality and Data Protection
- Multitasking, Organization, Time Management
- Customer Service
- Corrective Action Recommendations
- Packaging and Shipping Support
- GMP
- Inspections and Audits
- Accounting and Bookkeeping
- Multi-Line Telephone Systems
- Administrative Procedures
- Active Listening
Timeline
Quality Assurance I
Fed Ex Supply Chain
10.2021 - Current
Check Support Specialist
Evolve Bank & Trust
09.2020 - 10.2021
Teller Specialist
FAA Federal Credit Union
02.2020 - 08.2020
Caregiver, Elder
Comfort Keepers
08.2018 - 01.2020
Commercial Property Administrative Assistant
College Park Apartments
07.2016 - 11.2018
Assistant Property Manager
Highland Hills Apartments
03.2015 - 06.2016
Title Loan Store Manager
TitleMax
12.2010 - 03.2015
Early Childhood Education
Delgado Community College