EBONY DOZIER
Las Vegas,NV
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Dedicated to offering exceptional assistance to team members and clients.
Overview
13
13
years of professional experience
Work History
RECEPTIONIST CONCIERGE
GREATER LAS VEAS ASSICATION OF REALTORS
05.2017 - Current
- Responsible for greeting and welcoming 50-300 guests as they arrive, while directing visitors to the appropriate person or office
- Daily deliveries of all incoming and outgoing mail and packages
- Answering very high-volume calls and directing where needs are met
- Updating staff phone directory with titles, emails, and extensions
- Updating up to 250 real estate members yearly license expiration dates in our Rapatoni software
- Assisting the Sentri-Lock team with servicing lockbox issues
- Relieving real estate store specialist for breaks and covering full days as needed
- Scanning in documents daily
- Assisting the membership and executive departments with various tasks such as office transfers forms, setting up classrooms, downloading programs, and hosting events.
PAYMASTER
PERFORMANCE TEAM LOGISTICS
07.2011 - 04.2016
- Created/issued invoices and updated customer files using SoftPoint Software
- Data entry of all customer charges, managed payments to local vendors, utilities, land lords, etc
- Maintained customer billing in matrix system, completed setup of new accounts, credit accounts and proactively resolved billing related issues
- Within the billing department created invoices and credit memos and issued to corresponding customers
- Updated the customer master file with any necessary changes, issued monthly customer statements
- Tracked exceptions between shipping log and invoice register
- Organized staff luncheons, staff pick-nicks, and family days.
Education
Associate of Arts Degree in Communication -
LONG BEACH CITY COLLEGE
Skills
Communication skills
Excellent organizational skills
Customer service attitude
Collaboration talent
Problem-solving abilities
Multi-line phone talent
Professional attitude and appearance
Hands-on experience with office equipment
Multi-line telephone operation
Security awareness
Tech-Savvy
Correspondence Management
Word Processing
Appointment Scheduling
Verbal and written communication
Office equipment operations
Timeline
RECEPTIONIST CONCIERGE
GREATER LAS VEAS ASSICATION OF REALTORS
05.2017 - Current
PAYMASTER
PERFORMANCE TEAM LOGISTICS
07.2011 - 04.2016
Associate of Arts Degree in Communication -
LONG BEACH CITY COLLEGE
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