Ebony Dozier

The daily operations of the Outreach, Admissions, and Career Transition Services departments. This position involves providing administrative support, coordinating communication, assisting with admissions processes, managing inquiries, and ensuring smooth functioning between departments. The ideal candidate will possess excellent organizational, communication, and customer service skills to effectively interact with prospective students, career transition clients, and internal teams.

• I handled all the gift card service questions and anything dealing with online
• I also handled the emails that came in dealing with anything with a gift card read online purchases etc

• Learning how to draw blood and learn the difference between tubs labels and more..
• Helping out around the office answering the phones, filling out paper just helping in every way that I could
• I use to work directly with a doctor so I'm very familiar with phlebotomy and dewing blood

• Documented all customer inquiries and comments thoroughly and quickly
• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
• Referred unresolved customer grievances to designated departments for further investigation
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
• Worked with the management team to implement the proper division of responsibilities
• Asked open-ended questions to assess customer needs
• Determined customer needs by asking relevant questions and listening actively to the responses
• Politely assisted customers in person and via telephone
• Strategically scheduled team members to maintain optimal staffing levels at all times
• Educated customers about the brand to incite excitement about the company's mission and values

• Greeted customers and visitors in-person and via telephone calls
• Monitored and screened visitors to verify accessibility to inter-office personnel
• Composed and drafted all outgoing correspondence and reports for managers
• Maintained a clean reception area, including lounge and associated areas
• Assisted administrative team members with completing daily tasks in order to maintain a smooth workflow
• Located, checked in and pulled medical records for appointments and incomplete patient charts
• Provided clerical support to company employees, including copying, faxing and file management
• Screened and sorted incoming mail, faxes, and deliveries and routed them to the appropriate personnel
• Called patients to confirm scheduled appointments a day in advance