Ebony Duncan
New York,NY
Summary
Experienced professional with a diverse background in customer service, childcare, clerical assistant, and retail. Skilled in effectively communicating with customers to resolve problems and address specific needs while upholding company standards and maintaining high productivity levels. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Clerical Assistant/ Patient Services
North General Hospital
01.2009 - 01.2010
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Composed sensitive, confidential reports and documentation.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Clerical Assistant/ Patient Services
St Vincent’s Hospital
01.2007 - 01.2009
- Assisted with answering multi-phone line, greeted and directed patients
- Maintained accurate patient files and distributed them to different departments as needed
- Assisted with documentation of insurance information, billing, and intakes
- Performed general clerical duties as needed to ensure work was done in timely and efficient manner.
Security Guard
JH&S
01.2003 - 01.2006
- Maintained safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Checked and verified photo identification prior to granting facility access.
Assistant Manager
Duane Reade
01.2002 - 01.2003
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Cashier/ Head Cashier
Duane Reade
01.1997 - 01.2002
- Trained and onboarded new employees, and made weekly schedule to accommodate employee’s needs
- Opened and closed store, and covered employee shifts as needed
- Maintained balanced cash register, handling cash and credit transactions
- Answered all customer questions providing stellar customer service and providing quality experience.
Childcare
Self Employed
01.1994 - 01.1997
- Provided support to families in crisis by organizing meal trains, childcare assistance, or other resources during challenging times.
- Developed strategies to handle emergency situations calmly and effectively while maintaining childcare standards.
- Assisted clients in developing long-term goals related to housing stability, employment opportunities, childcare arrangements.
- Improved overall childcare experience for families by providing attentive support, addressing concerns promptly, and offering helpful resources.
- Participated in ongoing professional development opportunities, broadening knowledge base and staying current on best practices within childcare industry.
- Facilitated open communication between colleagues for efficient coordination of childcare duties and responsibilities.
- Upheld positive reputation for childcare center through community involvement, attending local events networking with other professionals within industry.
Administrative Intern
Jewish Home Hospitals
01.1993 - 01.1994
- Handled sensitive information with discretion, ensuring confidentiality was maintained at all times when dealing with personnel records or proprietary company data.
- Answered incoming phone calls pleasantly directed calls to appropriate personnel.
- Managed multiple priorities effectively by utilizing strong organizational skills and regularly updating task lists to ensure deadlines were met.
- Assisted in preparation of monthly reports, enabling department leaders to make informed decisions based on accurate data analysis.
- Delivered exceptional customer service to both internal and external clients through prompt response times and clear communication of information.
- Contributed to positive work culture by actively participating in team-building activities, demonstrating enthusiasm for both individual and collective success.
Education
Temporary License -
Empire Beauty School
38-15 Broadway, Astoria NY 1110310.2024
GED -
Park East High School
New York, NY01.2006
Skills
- Administrative Skills
- Strong Interpersonal Skills
- Microsoft Office Suite
- Child Care Experience
- Managerial Experience
- Customer Service Skills
- Detail Oriented
- Hard Working and Team Player
- Security Experience
- Teamwork and Collaboration
- Flexible and Adaptable
- Problem-Solving
Timeline
Clerical Assistant/ Patient Services
North General Hospital
01.2009 - 01.2010
Clerical Assistant/ Patient Services
St Vincent’s Hospital
01.2007 - 01.2009
Security Guard
JH&S
01.2003 - 01.2006
Assistant Manager
Duane Reade
01.2002 - 01.2003
Cashier/ Head Cashier
Duane Reade
01.1997 - 01.2002
Childcare
Self Employed
01.1994 - 01.1997
Administrative Intern
Jewish Home Hospitals
01.1993 - 01.1994
Temporary License -
Empire Beauty School
GED -
Park East High School
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